America Ortega
Romeoville
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Adaptable with the capability to work in various work environments.
Overview
3
3
years of professional experience
Work History
QA Coordinator
RTC
05.2024 - Current
- Entered data and produced tracking documents.
- Maintained well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Reported production malfunctions to managers and production supervisors.
- Communicated with buyers and project managers when an issue was found with their product in the production line or in receiving.
- Spoke with QA inspectors if their data input was not being put in correctly.
- Any technical issues I would handle for the QA inspectors and would contact IT if needed.
- Met with project managers to speak about any current projects they were running at the plant that needed more clarification.
- Worked closely with production supervisors to ensure that the product being made met our QA guidelines.
- Would enter NMR tickets (report system) for all material that needed to go on hold.
- Had to make sure all rejected material brought from production and the warehouse was processed and put on hold.
- Managed the QA hold area.
- Maintained accurate records of all returned items, ensuring proper inventory management and control.
- Minimized errors in return transactions by meticulously reviewing receipts and verifying product conditions.
- Responded proactively and positively to rapid change.
- Collaborated with warehouse team to inspect returned items and determine resellability, minimizing waste and maximizing profits.
- Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
- Trained new hires on the returns process, fostering a skilled and knowledgeable team environment.
QA Clerk
Total Staffing
05.2022 - 05.2024
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Coordinated with suppliers to ensure incoming materials met company standards for quality and consistency before incorporation into production processes.
- Implementing detailed checklists and standardized procedures.
- Trained new hires on quality control procedures, ensuring consistency across the team.
- Increased accuracy in documentation by implementing a digital record-keeping system for all QC data.
- Reported problems and concerns to project managers and buyers.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed tests and inspections to conform to established standards.
- Fulfill email requests from project managers or buyers.
- Process rejected material.
- Fulfilled dispositions for QA material.
- Use KACE system and Worktop.
Education
High School Diploma -
Romeoville High School
Romeoville, IL05.2020
Skills
- Product Inspection
- Attention to Detail
- Quality Issue Identification
- Data Entry
- QA Training
- Bilingual
- Functional Testing
- Multitasking and organization
- Decision-making
- Relationship building
- Discretion and confidentiality
- Document management
- Recordkeeping
- Staff supervision
- Microsoft office
- Phone and email etiquette
- Quality assurance
- LN
- KACE System
Timeline
QA Coordinator
RTC
05.2024 - Current
QA Clerk
Total Staffing
05.2022 - 05.2024
High School Diploma -
Romeoville High School
Similar Profiles
Rosanne OrozcoRosanne Orozco
Accounting and Payroll Specialist at RTCAccounting and Payroll Specialist at RTC
Juan RiosJuan Rios
Concrete Inspector ACI 1 at RTCConcrete Inspector ACI 1 at RTC
KHRYSTYNA BOLUKHATAKHRYSTYNA BOLUKHATA
OFFICE CLEANER at RTCOFFICE CLEANER at RTC
Tyler HorvathTyler Horvath
Bartender at The Range at KCBartender at The Range at KC
FRANK FLORESFRANK FLORES
People Operations Manager at RUGGABLEPeople Operations Manager at RUGGABLE