Amel Sulejmanovic
Chicago
Summary
To be an astute learner and the best performer in your organization. So that I can build an innovative career in your esteemed organization by using my skills and other significant talents.
Overview
28
28
years of professional experience
Work History
Senior Manager II
SP+ by Metropolis Chicago IL & St Louis MO
Chicago
10.2008 - Current
- Managing 220 employees including 15 site managers under the Union Collective Bargaining Agreements and assisting in city of St Louis MO
- Responsibilities include hiring, training, supervising, and scheduling for Commercial and Hospitality properties. P&L’s, Budgets, AR, AP, Procurement and Reconciliations with clients and internal accounting team.
- Revenue Control- Ensure that all managers sales reports are complete, legible, and accurate
- Customer service and guest relations. Daily meetings with commercial and hospitality department heads, and weekly meetings with hotel executives.
- Complete and review damage claims and incident reports and send them to the in house claims department
Operations Manager
Downtown Parking Chicago, IL & New Orleans LA
Chicago
12.2004 - 10.2008
- Managing 75 employees including 5 site managers under the Union Collective Bargaining Agreements
- Responsibilities include hiring, training, supervising, and scheduling for Commercial and Hospitality properties.
- Revenue Control- Ensure that all managers sales reports are complete, legible, and accurate
- Customer service and guest relations. Daily meetings with commercial and hospitality department heads and weekly meetings with hotel executives.
- Complete and review damage claims and incident reports and send them to the in house claims department
Site Manager
System Parking Chicago, IL
Chicago
05.1998 - 12.2004
- Revenue Control- Ensure that all shift / sales reports are complete, legible, and accurate.
- Ensure that all valet tickets are charged the correct amounts and billed to the correct guest room.
- Responsibilities include hiring, training, supervising, and scheduling valet attendants and Shift Supervisors.
- Customer service and guest relations. Daily staff meetings with onsite personnel, and weekly meeting with the hotel point of contact.
- Complete Facility Manager and review damage claims and incident reports and send them to the in house claims department
Education
Associates Degree -
Technology and Information College
Hennigsdorf, Germany06.1998
Skills
- Bilingual: Fluent in English, Bosnian and German (speaking, reading, and writing)
- Proficient in: Microsoft Office including Word, PowerPoint, and Excel
- Interpersonal skills: Able to work well with co-workers and under supervision
- Budget management
- Revenue forecasting
- Project scheduling
- Union negotiations
- Incident reporting
- Customer relationship management
- Quality assurance
- Vendor management
- Problem solving
- Facilities oversight
- Effective communication
- Employee training
- Team building
- Data analytics
- Negotiation
- Cost reduction
- Market research
Timeline
Senior Manager II
SP+ by Metropolis Chicago IL & St Louis MO
10.2008 - Current
Operations Manager
Downtown Parking Chicago, IL & New Orleans LA
12.2004 - 10.2008
Site Manager
System Parking Chicago, IL
05.1998 - 12.2004
Associates Degree -
Technology and Information College