Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ambrielle Edwards

Springfield,IL

Summary

Administrative professional with experience in record management, data entry, and customer service. Skilled at maintaining accurate files, auditing reports, and supporting compliance with state regulations. Known for strong organizational skills, attention to detail, and the ability to handle confidential information with discretion.

Overview

7
7
years of professional experience

Work History

Clerk Typist

City of Springfield - Springfield Police Department
08.2022 - Current
  • As a Lead Clerk Typist 3 at the Springfield Police Department, I operate under supervision to collect, audit, distribute, and merge daily reports for upload. This includes case reports, accident reports, and citations. I carefully review and input all information from these reports to verify accuracy and completeness. Each audit conducted plays a vital role in supporting the department's overall effectiveness and success. I am also responsible for maintaining the department's records filing system, ensuring efficient record keeping and retrieval. I provide prompt and helpful assistance to department members and the public in obtaining reports and information. Additionally, I act as a reliable point of contact, sharing essential information with various law enforcement agencies, court systems, and civilian entities. This also includes communicating with all personnel within the entire Police Department. With that, I am required to maintain strict adherence to confidentiality protocols, which are upheld through comprehensive security screening procedures. I also process requests for record expungement by following established protocols and ensuring compliance with state regulations.

Member Service Representative

CEFCU
04.2020 - 08.2022
  • During my time at Citizens Equity First Credit Union (CEFCU), I served as a Member Service Representative, assuming key responsibilities related mostly to account management and loan processing. I facilitated the opening of deposit accounts and processed loan applications, encompassing various types of accounts and loan products, such as savings, checking, insured money market, certificates, personal loans, auto loans, and credit cards. As a Member Service Rep, I not only excelled in opening accounts and managing loan applications, but I also demonstrated versatility by effectively covering the teller line when required and fulfilling receptionist duties as needed. Furthermore, I proactively addressed member inquiries and concerns, providing comprehensive guidance and support pertaining to their accounts. Additionally, I received training as a floating Cashier, assuming responsibility for vital tasks such as processing teller transactions, verifying the authenticity of checks, maintaining cash balance, performing audits, and overseeing daily cash flow management.

Treasury Services Associate

INB
12.2018 - 04.2020
  • As a Treasury Services Associate at INB, I supported customers in resolving discrepancies on both commercial and personal accounts, ensuring prompt and accurate resolution. I efficiently processed a wide range of teller transactions, including deposits, withdrawals, loan payments, cashier's checks, cash balancing, and loan advances. My strong cash-handling abilities, attention to detail, and commitment to delivering exceptional customer service consistently contributed to a positive banking experience and high customer satisfaction.

Education

Diploma -

Tri City High School
Buffalo, IL
05.2016

Skills

  • Data Entry
  • Customer Service
  • Team Collaboration
  • Problem Solving
  • Record Keeping
  • Attention to Detail
  • Research Skills
  • Policy enforcement
  • Clerical support
  • Attention to detail
  • Maintaining confidentiality

Timeline

Clerk Typist

City of Springfield - Springfield Police Department
08.2022 - Current

Member Service Representative

CEFCU
04.2020 - 08.2022

Treasury Services Associate

INB
12.2018 - 04.2020

Diploma -

Tri City High School

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Ambrielle Edwards