Amber Davis
Saint Charles,IL
Summary
I want to be proud to work for the company that I represent, an organization where our values are aligned, a company that has the vision to trust my ability to grow its wealth and reputation within the community that it serves. This vision includes helping employees, team members, and the organization reach their full potential, exceeding goals and continuously striving for success—both as individuals and as a collective force. I excel in navigating complex challenges with tact and patience, especially when working with people from diverse backgrounds. I am driven, organized, and fully committed to the success of the organization I serve. For me, stagnation is not an option; if we aren't progressing, we aren't thriving.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer
Royal United Mortgage
01.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Made anywhere from 200-500 outbound calls per day.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Mentored junior loan officers to improve team performance and meet organizational goals.
Office Manager/Director of Sales
Parra Services
09.2016 - 04.2024
- Built relationships with customers and community to establish long term business growth.
- Resolved problems with high profile customers to maintain relationships and increase return customer base
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Organized promotional events and interacted with the community to increase sales volume
- Drafted contracts to diminish risks of liability
- Maintained up-to-date knowledge of competitor products and pricing in the market served
- Steadily increased sales volume
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Facilitated smooth communication between contractors and homeowners, addressing concerns promptly to maintain harmonious relationships.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated a positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
Home Health Aid
Help at Home
04.2023 - 12.2023
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing..
- Collaborated with other healthcare professionals such as occupational therapists or speech pathologists in implementing customized care plans for each patient.
- Strengthened relationships with clients and their families by displaying empathy, understanding their individual needs, and communicating effectively.
Freight Dispatcher
Thors Hammer Dispatch
07.2022 - 11.2022
- Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
- Contributed to revenue growth by identifying opportunities for expanding the company's client base within the logistics sector.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Enhanced customer satisfaction through proactive communication regarding shipment status updates and addressing concerns promptly.
- Ensured compliance with all federal and state transportation regulations, mitigating potential risks and legal issues.
- Developed contingency plans to address unexpected challenges during the shipping process, minimizing disruptions in service delivery.
- Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
- Increased efficiency by optimizing freight routes and coordinating with drivers on delivery schedules.
- Monitored industry trends to stay abreast of new technologies and best practices in freight dispatching processes.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
Property Manager
HPI Realty
03.2021 - 08.2022
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics
- Managed over 250 tenants across multiple buildings while simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Education
GED -
Sycamore High School
Sycamore, ILBBA - Anticipated Graduation
Southern New Hampshire University
Manchester, NH01-2026
Skills
- Strategic Planning
- Negotiations
- New Business Development
- Direct sales
- Critical Thinking
- Microsoft 365
- Customer Database Systems
- On call 24/7
- Public Relations
- Mobile Marketing
- Emotional Intelligence
- Conflict Resolution
- Sales pipeline management
- Data Entry
- Quickbooks
- Trade show management
Timeline
Mortgage Loan Officer
Royal United Mortgage
01.2024 - Current
Home Health Aid
Help at Home
04.2023 - 12.2023
Freight Dispatcher
Thors Hammer Dispatch
07.2022 - 11.2022
Property Manager
HPI Realty
03.2021 - 08.2022
Office Manager/Director of Sales
Parra Services
09.2016 - 04.2024
GED -
Sycamore High School
BBA - Anticipated Graduation
Southern New Hampshire University
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