Amber Vaughn
Johnston City
Summary
Dynamic and results-driven professional with extensive experience at Walmart and Dollar General. Proven expertise in stocking shelves and optimizing inventory processes, enhancing product visibility and customer satisfaction. Strong communicator with a commitment to safety and team development, successfully training new employees and implementing effective merchandising strategies.
Dependable Stocking Associate with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
15
15
years of professional experience
Work History
Overnight Stocker
Walmart
06.2014 - Current
- Organized and stocked shelves to ensure optimal product availability and visibility.
- Collaborated with team members to maintain a clean and safe working environment.
- Operated pallet jacks and other equipment for efficient inventory handling.
- Assisted in training new employees on stocking procedures and safety protocols.
- Implemented improved stocking processes, reducing time spent on inventory management.
- Led efforts to optimize backroom organization, enhancing accessibility of products.
- Monitored stock levels to identify replenishment needs and prevent shortages.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Assistant Store Manager
Dollar General Store
07.2013 - 06.2014
- Supervised daily store operations to ensure optimal performance and customer satisfaction.
- Trained and developed team members to enhance service quality and operational efficiency.
- Managed inventory control processes, reducing stock discrepancies and improving accuracy.
- Implemented merchandising strategies that elevated product visibility and enhanced sales appeal.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Sales Associate
Dollar General Store
06.2010 - 07.2013
- Assisted customers in locating products and provided recommendations for optimal shopping experience.
- Maintained organized inventory displays to enhance product visibility and accessibility.
- Processed transactions accurately, ensuring efficient checkout procedures for customers.
- Trained new associates on store policies, cash register operations, and customer service standards.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Johnston City High School
Johnston City, IL05-2010
Skills
- Stocking shelves
- Stock rotation
- Pallet jack operation
- Product restocking
- Heavy lifting
- Maintaining safety
- Stock replenishment
- Label reading
- Handheld scanner use
- Shelf organization
- Safety awareness
- Moving merchandise
Timeline
Overnight Stocker
Walmart
06.2014 - Current
Assistant Store Manager
Dollar General Store
07.2013 - 06.2014
Sales Associate
Dollar General Store
06.2010 - 07.2013
High School Diploma -
Johnston City High School