Amber Tsakonas
Antioch
Summary
As quality professional with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Specialist
Nestle USA
11.2023 - Current
- Conducted quality audits to ensure compliance with industry standards and regulatory requirements.
- Established key performance indicators to measure the effectiveness of quality initiatives.
- Facilitated continuous improvement projects, resulting in streamlined workflows and reduced errors.
- Served as a liaison between production teams and management regarding quality-related concerns and solutions.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Monitored supplier performance, ensuring timely delivery of high-quality materials for use in production processes.
- Recorded and organized test data for report generation and analysis.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Collaborated with cross-functional teams to identify root causes of defects and recommend corrective actions.
- Analyzed data trends to drive improvements in operational efficiency.
- Led training sessions for staff on quality assurance practices and methodologies.
Quality Supervisor
Jelly Belly
09.2022 - 09.2023
- Maintained QA programs.
- Directed and supervised 6 employees involved in product inspection and quality control procedures.
- Oversaw department of 6 by supervising daily operations, providing technical support and coordinating personnel.
- Developed monthly reports showing inspections and improvements.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Established inspection equipment to meet quality control standards.
Quality Technician
Deli Source
06.2022 - 09.2022
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Maintained quality documentation and records for conformance with relevant standards.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
Shift Lead
Walgreens Boots Alliance
09.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Conducted performance reviews and provided staff with feedback and guidance.
Department Manager
Walmart
09.2008 - 06.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High School Diploma -
Woodstock High School
05.2004
Skills
- Quality Deliverables
- Quality Risk Management
- Critical Thinking
- Creative Solutions
- Staff Training
- Corrective Actions
- Document Quality
- Active Listening
- Regulatory Compliance
- CGMP Regulations
- Excellent Problem-Solving Capability
- Employee Performance Reviews
Certification
SQF
HACCP
PCQI
CGMP
NSF
Timeline
Quality Specialist
Nestle USA
11.2023 - Current
Quality Supervisor
Jelly Belly
09.2022 - 09.2023
Quality Technician
Deli Source
06.2022 - 09.2022
Shift Lead
Walgreens Boots Alliance
09.2021 - 06.2022
Department Manager
Walmart
09.2008 - 06.2018
High School Diploma -
Woodstock High School
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