Amber Patton
Mundelein
Summary
Dependable and detail-oriented professional with experience in customer service, administrative support, and handling confidential information. Currently pursuing an Associate of Applied Science in Human & Social Services at Bryant & Stratton College and recognized on the Dean’s List for academic achievement. Strong communication, organization, and problem-solving skills with a commitment to providing exceptional service and building positive relationships. Eager to contribute to a team while continuing to grow professionally.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grainger
Lake Forest, IL
06.2022 - 07.2026
- Documented customer interactions and feedback for continuous improvement initiatives.
- Adapted quickly to new systems and procedures, ensuring seamless service during transitions.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Developed long-lasting client relationships by providing exceptional customer service.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
Customer Service Representative
Medline
Libertyville, IL
05.2020 - 06.2022
- Provided prompt and accurate responses to customer inquiries using CRM software.
- Assisted in resolving product issues through effective communication and problem-solving skills.
- Maintained knowledge of product lines and services to support customer needs efficiently.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Caregiver
Atria Senior Living
Highland Park, IL
01.2019 - 03.2021
- Provided compassionate support to residents, enhancing daily living activities and overall well-being.
- Assisted with personal hygiene, medication management, and mobility for diverse resident needs.
- Developed individualized care plans in collaboration with healthcare professionals to ensure appropriate support.
- Monitored resident health conditions, documenting changes and communicating effectively with nursing staff.
- Implemented engaging activities that promoted social interaction and mental stimulation among residents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Associate of Applied Science - Social Work
Bryant & Stratton College
Online 07.2026
High School Diploma -
North Chicago Community High School
North Chicago, IL05.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Payment processing
- Call center operations
- Call management
- Product knowledge
- Order processing
- Documentation
Timeline
Customer Service Representative
Grainger
06.2022 - 07.2026
Customer Service Representative
Medline
05.2020 - 06.2022
Caregiver
Atria Senior Living
01.2019 - 03.2021
Associate of Applied Science - Social Work
Bryant & Stratton College
High School Diploma -
North Chicago Community High School