Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amber Nickell

Morrison

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Leader

Tractor Supply
Morrison
04.2025 - Current
  • Supervised daily store operations and ensured team compliance with policies.
  • Coordinated inventory management and restocking of merchandise on the sales floor.
  • Assisted customers with product inquiries and provided exceptional service.
  • Managed cash register operations and balanced transactions at end of shifts.
  • Resolved customer complaints efficiently to maintain satisfaction levels.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Team Member

Tractor Supply
Morrison
11.2024 - Current
  • Assisted customers with product selections and answered inquiries.
  • Maintained clean and organized sales floor and checkout areas.
  • Stocked shelves with merchandise and ensured proper product placement.
  • Operated cash registers and processed customer transactions efficiently.
  • Collaborated with team members to achieve daily operational goals.
  • Handled customer returns and exchanges while following store policies.
  • Participated in training sessions to improve product knowledge and service skills.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.

Assistant Manager

Casey General Store
Morrison
02.2021 - 08.2025
  • Assisted in managing daily operations and team performance in a retail environment.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed daily bookwork.

Wait Staff Member

Happy Joes
Morrison
07.2024 - 12.2024
  • Provided friendly and efficient service to customers at a busy family restaurant.
  • Assisted in taking orders and accurately entering them into the point-of-sale system.
  • Maintained cleanliness of dining area, ensuring a welcoming environment for guests.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Delivered food items to customers at their tables in a friendly, courteous manner.

Paraprofessional

Bi-county Cooperative
Sterling
11.2022 - 07.2024
  • Supported teachers by preparing instructional materials and classroom resources.
  • Assisted students with daily tasks and academic activities to enhance learning.
  • Managed classroom behavior to create a positive learning environment for all students.
  • Organized classroom supplies and maintained an orderly learning space for efficiency.
  • Applied positive reinforcement to redirect negative behaviors.
  • Worked with special needs students.

Cafeteria Worker

Morrison Community Unit School District 6
Morrison
08.2021 - 11.2022
  • Prepared and served nutritious meals to students and staff daily.
  • Maintained cleanliness and organization of cafeteria equipment and dining areas.
  • Followed food safety guidelines to ensure safe meal preparation and handling.
  • Engaged with students to promote healthy eating habits during lunch hours.
  • Set up and dismantled serving stations for breakfast and lunch services.
  • Operated kitchen equipment, including ovens, grills, and dishwashers safely.
  • Adhered to sanitation policies when cleaning work areas.
  • Organized and prepared ingredients for batch cooking.
  • Operated cash registers accurately and efficiently to process payments from customers.

Shift Leader

Kwik Star
Clinton
05.2007 - 02.2021
  • Supervised team members during shifts to ensure efficient operations.
  • Managed inventory levels to maintain product availability and minimize waste.
  • Trained new staff on customer service standards and operational procedures.
  • Coordinated shift schedules to optimize workforce coverage and performance.
  • Monitored cash handling procedures for accuracy and security during shifts.
  • Assisted in training new employees on shift operations.
  • Safety coordinator (4 years)
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Delegated tasks to employees and monitored activities and task completion.

Education

High School Diploma -

Morrison High School
Morrison, IL
05-2006

Skills

  • Team leadership
  • Customer service
  • Inventory management
  • Cash handling
  • Staff training
  • Sales techniques
  • Retail operations
  • Time management
  • Communication skills
  • Coaching and mentoring
  • Safety
  • Employee training
  • Coaching

Certification

  • Propane certified
  • Fork Truck Certified

References

References available upon request.

Timeline

Team Leader

Tractor Supply
04.2025 - Current

Team Member

Tractor Supply
11.2024 - Current

Wait Staff Member

Happy Joes
07.2024 - 12.2024

Paraprofessional

Bi-county Cooperative
11.2022 - 07.2024

Cafeteria Worker

Morrison Community Unit School District 6
08.2021 - 11.2022

Assistant Manager

Casey General Store
02.2021 - 08.2025

Shift Leader

Kwik Star
05.2007 - 02.2021

High School Diploma -

Morrison High School

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Amber Nickell