Amber Murillo
Telecommunicator/Dispatch
Clifton,IL
Summary
Adept at managing high-stress situations and multitasking skills, I am proud of my work as a 911 Telecommunicator at Kancomm. I was able to assist the public when they needed help most. I obtained critical thinking, organizational, emergency and time management skills while guiding first responders through emergency scenarios and keeping callers as calm as possible. During the years I trained, I was able to pass such skills to new hires in a live setting.
Overview
11
11
years of professional experience
Work History
911 Telecommunicator
Kancomm
Kankakee, IL
02.2014 - Current
- Answered multi-line phone systems to gather critical information for first responders and documented call details accurately in order to dispatch police, fire, and EMS units.
- Guided callers through medical emergencies using EMD/pre-arrival instructions and handled high-pressure situations calmly and professionally.
- Dispatched/Paged calls to proper police, fire, EMS or other agencies as needed.
- Maintained all assigned radio traffic and accurately recorded information as needed.
- Worked as a team in order to complete all tasks necessary in a timely fashion.
- Maintained strict adherence to confidentiality and policies and procedures.
- Served as a trainer and mentor for new hires, guiding them through on-the-job training.
- Participated in continuous training programs and training for preparedness for high-stress emergency situations.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Obtained and utilized certification for LEADS/NCIS and CPR/EMD
Staff Accountant
A.N. Webber
Kankakee, IL
09.2013 - 02.2014
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Prepared timely and accurate tax filings, ensuring compliance with federal, state, and local regulations.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
- Assisted Human Resources department on payroll-related matters ensuring accurate compensation calculations for all employees.
- Reconciled multiple monthly bank statements.
Education
Bachelor of Science - Accounting
Eureka College
Eureka, IL 05.2001 -
Bachelor of Science - Environmental Science
Eureka College
Eureka, IL 05.2001 -
Skills
Attention to Detail
Time Management
Dependable and Responsible
Multitasking
Listening Skills/Information intake
Emergency Management
Situational Awareness
Stress Tolerance
Teamwork and Collaboration
Problem-Solving
Law enforcement procedures
Data Entry
Timeline
911 Telecommunicator
Kancomm
02.2014 - Current
Staff Accountant
A.N. Webber
09.2013 - 02.2014
Bachelor of Science - Accounting
Eureka College
05.2001 -
Bachelor of Science - Environmental Science
Eureka College
05.2001 -
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