Summary
Overview
Work History
Education
Skills
Timeline
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Amber Luna

Amber Luna

Romeoville

Summary

Accomplished Practice Manager demonstrating a strong history of success in various healthcare domains. Expert in optimizing operational processes to drive efficiency and improve financial outcomes. Proficient in managing budgets and analyzing data to inform strategic decisions. Proven track record of implementing cost-saving measures and enhancing resource allocation. benchmarking, I successfully implemented strategies that improved workflow processes and reduced costs, while fostering collaboration across teams to drive quality improvements and elevate patient satisfaction.

Overview

10
10
years of professional experience

Work History

Practice Manager of Operations- Neurosciences

Prime Healthcare Group
Joliet
02.2019 - Current
  • Reviewed financial performance of practice, uncovering potential for cost efficiency and revenue increase.
  • Prepared reports summarizing daily activities and operations of the practice for senior management review.
  • Assisted with development of regulatory compliance systems.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Instituted strategies to elevate efficiency of workflow processes within practice.
  • Collaborated in strategic planning meetings with executive team members to create comprehensive long-term growth initiatives.

Contact Center Manager

Ascension Health Care
Lisle
04.2017 - 02.2019
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Developed and monitored key performance indicators to assess team productivity.
  • Directed various service lines, including central scheduling, insurance pre-authorization, behavioral health scheduling, and pre-registration.
  • Reviewed data and coordinated with executive leaders to lower denials and optimize efficiency

Training and Quality Auditor

AMITA Health
Bolingbrook
04.2015 - 04.2017
  • Investigated and identified quality issues to uncover root causes and explore potential corrective actions.
  • Collaborated with cross-functional teams to assess and minimize pre-registration errors.
  • Delivered comprehensive training on registration and pre-registration, covering insurance payers, pre-authorization requests, hospital appointments, and admission notifications.
  • Assessed data for identification of training gaps and incorporated into coaching sessions.

Education

Bachelor of Arts -

Lewis University
Romeoville, IL
05-2009

Skills

  • Electronic medical record management
    EPIC and Cerner training
    Healthcare software proficiency
  • Marketing
  • Budget management
  • Multi-schedule management
    Operational procedure handling
    Appointment organization
    Physician timetable coordination
  • Data benchmarking
  • Management of revenue cycle, pre-authorizations, registration & scheduling

Timeline

Practice Manager of Operations- Neurosciences

Prime Healthcare Group
02.2019 - Current

Contact Center Manager

Ascension Health Care
04.2017 - 02.2019

Training and Quality Auditor

AMITA Health
04.2015 - 04.2017

Bachelor of Arts -

Lewis University

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Amber Luna