Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Leathers

Bloomington

Summary

Dynamic and detail-oriented professional with a strong work ethic, previously at Carle Foundation Hospital, excelling in patient care and administrative support. Proven ability to enhance patient satisfaction through effective communication and time management. Skilled in electronic health records and committed to maintaining confidentiality while delivering high-quality service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Personal Assistant

Department of Rehabilitation Services
01.2024 - Current
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CMA

Carle Foundation Hospital: Hospital Physician Services
04.2024 - 02.2025
  • Increased patient satisfaction through compassionate communication and support during medical procedures.
  • Improved patient care by efficiently updating and maintaining electronic health records.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.

Phlebotomist

American Red Cross
06.2017 - 10.2023
  • Enhanced patient satisfaction by providing compassionate care during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.

CNA

BroMenn Medical Center
04.2017 - 06.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Medical Office Assistant

Galvan OBGYN
11.2013 - 03.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Nursing

Heartland Community College
Normal, IL
05.2012

General

Normal Community High School
Normal, IL
05.2004

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Attention to detail
  • Time management expertise
  • Dedicated team player
  • Valid Driver's license
  • Exceptional organization
  • Commitment to quality and service
  • Administrative support
  • Professional and mature
  • Filing and data archiving
  • Report writing
  • Flexible schedule

Certification

Certified Medical Assistant

Timeline

CMA

Carle Foundation Hospital: Hospital Physician Services
04.2024 - 02.2025

Personal Assistant

Department of Rehabilitation Services
01.2024 - Current

Phlebotomist

American Red Cross
06.2017 - 10.2023

CNA

BroMenn Medical Center
04.2017 - 06.2017

Medical Office Assistant

Galvan OBGYN
11.2013 - 03.2017

Nursing

Heartland Community College

General

Normal Community High School

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