Amber Klein
La Salle
Summary
Dynamic and dependable professional with extensive experience in customer service at Menards, adept at resolving conflicts and enhancing customer loyalty. Skilled in meal preparation and activity planning, I excel in creating engaging environments while maintaining a cheerful demeanor. Recognized for superior communication skills and effective team leadership, ensuring exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Live-Out Nanny
Self Employed Services
10.2011 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Menards
04.2009 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Lifeguard
Grand Bear Lodge
01.2006 - 04.2009
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Improved team coordination with structured communication drills.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
Buyer
Once Upon A Child Franchise
01.2005 - 01.2008
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Food Service Worker
SUBWAY®Restaurants
05.2005 - 12.2007
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Reduced food preparation times by organizing workstations effectively.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Managed inventory levels to prevent shortages and reduce waste.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
Education
Diploma - General Studies
Serena High School
Serena, IL05.2008
Skills
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
- Language skills
- Homework assistance
- Housekeeping
- Cheerful and energetic
- Light housekeeping
- Excellent driving record
- Active listener
- Approachable
- Schedule management
- Effective team leader
- Superior communication skills
- People-oriented
- Dependable
Timeline
Live-Out Nanny
Self Employed Services
10.2011 - 06.2014
Customer Service Representative
Menards
04.2009 - 10.2011
Lifeguard
Grand Bear Lodge
01.2006 - 04.2009
Food Service Worker
SUBWAY®Restaurants
05.2005 - 12.2007
Buyer
Once Upon A Child Franchise
01.2005 - 01.2008
Diploma - General Studies
Serena High School
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