Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amber Ilisie

Morton Grove

Summary

Resourceful administrative professional with a strong background in front desk operations and community engagement. Expertise in managing multi-line phone systems and guiding patrons, enhancing operational efficiency and customer satisfaction in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Astoria Place Living and Rehab Center
08.2023 - Current
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Maintained calendar for office staff.
  • Processed incoming mail and packages, distributing to relevant departments.
  • Managed high-volume phone calls while simultaneously processing admissions paperwork, demonstrating exceptional multitasking abilities.
  • Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.

Advisory Specialist

Skokie Public Library
01.2022 - 11.2025
  • Collaborated with departments to streamline operations and improve service delivery efficiency.
  • Developed user-friendly guides to enhance patron navigation and resource utilization.
  • Provided expert research assistance to patrons, guiding them in their pursuit of knowledge across multiple disciplines.
  • Maximized collection visibility through eye-catching displays that showcased new arrivals or highlighted underutilized resources.
  • Trained new staff members on library policies, procedures, and best practices, contributing to a high-performing team dynamic.

Beauty Advisor

Ulta Beauty Inc.
04.2021 - 08.2023
  • Provided personalized beauty consultations, enhancing customer satisfaction and loyalty.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
  • Processed payments, entering sales in register for prompt customer service.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

Associate of Science - Nursing

Rasmussen University
Aurora, IL
09-2027

Bachelor of Arts - Acting

Columbia College Chicago
Chicago, IL
06-2023

Skills

  • Administrative support
  • Front desk operations
  • Medical terminology
  • HIPAA compliance
  • Proficient in Point Click Care
  • Community engagement
  • Technology troubleshooting
  • Reader's advisory

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual
Romanian
Native or Bilingual

Timeline

Receptionist

Astoria Place Living and Rehab Center
08.2023 - Current

Advisory Specialist

Skokie Public Library
01.2022 - 11.2025

Beauty Advisor

Ulta Beauty Inc.
04.2021 - 08.2023

Associate of Science - Nursing

Rasmussen University

Bachelor of Arts - Acting

Columbia College Chicago
Amber Ilisie