Amber Hewlett
Granite City
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Good money handling, problem-solving and time management abilities.
Overview
6
6
years of professional experience
Work History
Bartender/Restaurant Server
Tucker’s Place
St Louis
09.2023 - Current
- Prepared and served a variety of cocktails and beverages to customers.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged with customers to provide excellent service and recommendations.
- Assisted in training new bartenders on drink recipes and service techniques.
- Handled cash transactions accurately and efficiently at the register.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided exceptional service to high volume of daily customers.
Bartender
Chase Park Plaza Hotel
St Louis
08.2022 - 08.2023
- Created and prepared a variety of cocktails and beverages for hotel guests.
- Provided exceptional customer service in a fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
Sandwich Artist
Quiznos Subs
Edwardsville
02.2022 - 09.2022
- Prepared and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of food preparation areas.
- Provided exceptional customer service during high-volume rush periods.
- Followed food safety protocols to ensure quality and freshness.
- Assisted in training new staff on sandwich preparation techniques.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Bartender
Nicks Bar
Granite City
06.2020 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created specialty cocktails and seasonal drink menus to enhance customer experience.
- Resolved customer complaints promptly to maintain a positive bar atmosphere.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Granite City High School
Granite City, IllinoisSkills
- Customer engagement
- Leadership
- Inventory management
- Problem-solving
- Time management
- Team collaboration
References
References available upon request.
Timeline
Bartender/Restaurant Server
Tucker’s Place
09.2023 - Current
Bartender
Chase Park Plaza Hotel
08.2022 - 08.2023
Sandwich Artist
Quiznos Subs
02.2022 - 09.2022
Bartender
Nicks Bar
06.2020 - 02.2022
Granite City High School