Amber Heredia
Burbank
Summary
My name is Amber Heredia, I am skilled in communication, organization and problem solving. Managing timelines and expectations to exceed client goals.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Index Loans
Summit
02.2023 - Current
- Provide exceptional customer service by promptly addressing inquiries and concerns ensuring satisfaction and loyalty.
- Meet and exceed daily productivity goals, including call volume and appointment setting
Nanny
Caregiver Services Inc.
01.2017 - 01.2020
- Care for children over weekends, breaks and evenings, and specialize in creating, engaging and educational activities while advancing problem solving
Education
High School Diploma - Communications, Honors Spanish
Reavis High School
Burbank05.2018
Skills
- Multi-tasking
- Quick Learner
- Fast Adapter
- Communication Skills
- Problem Solver
- Leadership Experience
- Critical Thinker
- Time Management
Additional Information
GPA: 3.5/4.0
Timeline
Call Center Representative
Index Loans
02.2023 - Current
Nanny
Caregiver Services Inc.
01.2017 - 01.2020
High School Diploma - Communications, Honors Spanish
Reavis High School