Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Hazelwood

Godfrey

Summary

Dynamic Digital Customer Care Agent with proven skills in CRM software, performance tracking, and effective communication. Committed to enhancing customer satisfaction through problem-solving and collaborative strategies.

Overview

3
3
years of professional experience

Work History

Digital Customer Care Agent

Aspira Connect
Dallas, TX
03.2026 - Current
  • Assisted customers with inquiries, providing timely and accurate information on products and services.
  • Utilized customer relationship management (CRM) tools to track interactions and enhance service quality.
  • Resolved customer complaints through effective communication, ensuring a positive experience and satisfaction.
  • Collaborated with team members to develop solutions for common customer issues, improving response times.

Customer Care Representative

Elevance Health
Indianapolis, IN
05.2023 - 07.2026
  • Resolved customer inquiries through efficient call handling and issue resolution techniques.
  • Provided accurate information regarding health plans, benefits, and services to enhance customer satisfaction.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Documented customer interactions in CRM systems, ensuring data accuracy and compliance with company policies.

Education

Master of Science - Mental Health Counseling

Grand Canyon University
Phoenix, AZ
11-2028

Master of Science - Psychology

University of Phoenix
Tempe, AZ
08-2019

Bachelor of Science - Health Care Administration

University of Phoenix
Tempe, AZ
05-2017

Skills

  • Feedback implementation
  • CRM software
  • Performance tracking
  • Social media monitoring
  • Slack
  • Amazon Connect
  • Motivational Interviewing
  • Meeting metrics
  • Verint

Timeline

Digital Customer Care Agent

Aspira Connect
03.2026 - Current

Customer Care Representative

Elevance Health
05.2023 - 07.2026

Master of Science - Mental Health Counseling

Grand Canyon University

Master of Science - Psychology

University of Phoenix

Bachelor of Science - Health Care Administration

University of Phoenix
Amber Hazelwood