Dynamic Digital Customer Care Agent with proven skills in CRM software, performance tracking, and effective communication. Committed to enhancing customer satisfaction through problem-solving and collaborative strategies.
Overview
3
3
years of professional experience
Work History
Digital Customer Care Agent
Aspira Connect
Dallas, TX
03.2026 - Current
Assisted customers with inquiries, providing timely and accurate information on products and services.
Utilized customer relationship management (CRM) tools to track interactions and enhance service quality.
Resolved customer complaints through effective communication, ensuring a positive experience and satisfaction.
Collaborated with team members to develop solutions for common customer issues, improving response times.
Customer Care Representative
Elevance Health
Indianapolis, IN
05.2023 - 07.2026
Resolved customer inquiries through efficient call handling and issue resolution techniques.
Provided accurate information regarding health plans, benefits, and services to enhance customer satisfaction.
Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
Documented customer interactions in CRM systems, ensuring data accuracy and compliance with company policies.