Summary
Overview
Work History
Education
Skills
Websites
Timeline
Awards
Generic

Amber Edwards

West Chicago

Summary

Dynamic retail and beauty industry executive with 20+ years of multi-unit leadership experience overseeing up to 28 locations across multiple states. Proven ability to drive sales and profit growth, elevate customer experiences, and build high-performing teams through strong leadership, talent development, and strategic execution. Expert in aligning store operations with brand vision, digital strategies, and customer-first initiatives while consistently exceeding KPIs and financial goals.

Overview

30
30
years of professional experience

Work History

General Manager

Milk and Honey Spa
01.2024 - Current
  • - Lead all aspects of spa operations, aligning luxury service standards with financial performance goals.
  • - Recruited, trained, and developed a high-performing team, fostering a culture of accountability and continuous growth.
  • - Spearheaded operational improvements using automation and technology, enhancing guest satisfaction and loyalty.
  • - Oversaw financial health of the spa, driving profitability while maintaining excellence in service and operations.

Regional Director

CorSpice Premium Spice Company
01.2022 - 2025
  • - Directed multi-state operations, increasing market share and revenue growth through innovative sales and marketing strategies.
  • - Partnered with distributors and retailers to expand regional presence, strengthening long-term relationships.
  • - Led product development initiatives, introducing new blends that boosted customer engagement and sales.
  • - Reduced waste through enhanced forecasting and supply chain optimization, improving margins.
  • - Designed and delivered training programs on product knowledge, sales, and customer service for regional teams.

Director of Business Development

Staffing Network / QPA
01.2019 - 01.2022
  • - Managed a $2M+ book of business, exceeding quotas by 45% through prospecting, networking, and strategic account management.
  • - Negotiated client contracts to achieve mutually beneficial outcomes while strengthening long-term partnerships.
  • - Built and mentored a team of recruiters, driving revenue growth and increasing overall client satisfaction.
  • - Designed sales training programs and implemented demand-generation strategies to expand market presence.

Director of Operations (28 Locations)

Mario Tricoci
01.2010 - 01.2019
  • - Oversaw 28 multi-state locations, driving consistent sales growth and operational excellence.
  • - Implemented KPI-driven strategies that aligned with company objectives, improving profitability and team performance.
  • - Built succession pipelines, promoted high-potential leaders, and conducted ongoing coaching through 1:1s, workshops, and role-play.
  • - Created training manuals and facilitated leadership development programs for new managers.
  • - Partnered with senior leadership on marketing and training initiatives, ensuring consistent execution across all locations.

Sales Area Manager

International Beauty Systems
01.1996 - 01.2017
  • - Managed a geographic territory, consistently exceeding sales goals through effective team leadership and customer engagement strategies.
  • - Recruited, trained, and coached sales representatives, building a high-performing sales team.
  • - Conducted competitive analysis and implemented creative incentives to drive revenue growth and customer loyalty.
  • - Directed successful store grand openings and promotional events, maximizing brand visibility and sales impact.
  • - Partnered with marketing and corporate leadership to align regional advertising and promotions.

Education

General Studies

William Rainey Harper College
Palatine, IL

Skills

  • Regional & Multi-District Leadership
  • Sales Growth & Profit Optimization
  • Talent Development & Succession Planning
  • Customer Experience & Brand Standards
  • P&L & Financial Oversight
  • Cross-Functional Partnerships (HRBP, LPBP, Ops)
  • Competitive Market Analysis & Strategy
  • Digital Retail Execution (BOPIS, SFS)
  • Loss Prevention & Safety Compliance

Websites

Timeline

General Manager

Milk and Honey Spa
01.2024 - Current

Regional Director

CorSpice Premium Spice Company
01.2022 - 2025

Director of Business Development

Staffing Network / QPA
01.2019 - 01.2022

Director of Operations (28 Locations)

Mario Tricoci
01.2010 - 01.2019

Sales Area Manager

International Beauty Systems
01.1996 - 01.2017

General Studies

William Rainey Harper College

Awards

- Exceeded regional revenue growth targets by double digits at multiple organizations., - Promoted numerous district and store leaders into higher roles through succession planning and development.

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Amber Edwards