Amber Cloninger
Quincy
Summary
Dynamic leader specializing in business development and operational management, with a proven track record of enhancing patient experience and provider and employee satisfaction. Expertise in relationship building, contract negotiations, and clinical collaboration drives successful market expansion initiatives. Committed to operational improvements that consistently generate revenue growth.
Overview
25
25
years of professional experience
Work History
Director of Business Development
Quincy Medical Group
Quincy
02.2023 - Current
- Cultivated strategic partnerships with healthcare organizations, generating new revenue opportunities and expanding market footprint.
- Led contract negotiations securing favorable terms that supported organizational growth.
- Acted as a key liaison between physicians and executive leadership, connecting business strategy with clinical priorities.
- Oversee practice management initiatives to strengthen operational efficiency and provider satisfaction.
- Executed initiatives enhancing patient engagement through innovative outreach programs.
- Designed a provider-facing onboarding checklist that shortened time-to-revenue for new service lines.
Administrative Director of Operations
Blessing Health System
Quincy
05.2012 - 10.2022
- Directed strategic planning, marketing, budgeting, and performance outcomes across service lines to align with organizational goals.
- Oversaw operational management of outpatient services for multispecialty clinics with 25+ specialties.
- Established quality metrics dashboard tracking clinical outcomes, patient satisfaction, and referral volume to inform decision-making.
- Designed monthly financial reports for service line leaders, detailing revenue variances and expenditures.
- Redesigned appointment templates, streamlining patient intake process and improving throughput.
- Managed capital projects for clinic development and expansion.
- Opened over 15 new clinics to expand healthcare access across communities. to increase healthcare access.
- Led wellness programs for 120+ company accounts, enhancing employee health and overseeing fitness centers.
Center Manager
Lincare, Inc.
Hannibal
05.2007 - 06.2008
- Directed sales, marketing, growth, and daily operations, leading a team of 15 to exceed annual sales target of $2,000,000.
- Developed strategic plans, including sales forecasts, budgets, and manpower projections, to drive center growth.
- Prepared monthly operational reports on deliveries, returns, and billing for regional management reviews, contributing to informed decision-making.
District Sales Representative
Lincare, Inc.
Quincy
11.2005 - 05.2007
- Achieved highest sales performance in the nation for two consecutive years through strategic annual sales projections.
- Cultivated relationships with 100+ healthcare providers, enhancing awareness and adoption of respiratory products.
- Resolved customer complaints swiftly, strengthening client loyalty and satisfaction.
- Created and delivered educational materials for healthcare providers and clinical teams.
- Trained new sales representatives on company policies and product knowledge, facilitating smoother onboarding and improved team readiness.
Certified Pharmacy Technician
Medicap Pharmacy
Lincoln
07.2001 - 05.2005
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Compounded medications following safety protocols and best practices.
- Collaborated with healthcare providers to resolve medication-related issues promptly.
- Utilized pharmacy software for prescription management and record keeping.
- Managed inventory levels to ensure availability of medications and supplies.
- Trained new staff on pharmacy procedures and customer service standards.
Education
MBA - Organizational Leadership
William Woods University
Fulton, MO01-2023
Cosmetology
Gem City School of Cosmetology
Quincy, IL01-2008
Bachelor of Arts -
Lincoln College
Normal, IL 01-2005
Skills
- Business Development
- Strategic alliance management
- Market expansion
- Revenue generation
- Contract negotiations
- Strategic planning
- Physician recruitment
- Clinic expansion
- Operational efficiency
- Process Improvement
- Change management
- Leadership skills
- Team Development
- Problem solving
- Physician Practice Operations
Timeline
Director of Business Development
Quincy Medical Group
02.2023 - Current
Administrative Director of Operations
Blessing Health System
05.2012 - 10.2022
Center Manager
Lincare, Inc.
05.2007 - 06.2008
District Sales Representative
Lincare, Inc.
11.2005 - 05.2007
Certified Pharmacy Technician
Medicap Pharmacy
07.2001 - 05.2005
MBA - Organizational Leadership
William Woods University
Cosmetology
Gem City School of Cosmetology
Bachelor of Arts -
Lincoln College