Summary
Overview
Work History
Education
Skills
Timeline
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Amber Chapin

Chicago

Summary

Dynamic and results-driven professional with extensive experience at Oak Park Place, excelling in team leadership and conflict management. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training staff and fostering a positive work environment, ensuring operational efficiency and high-quality service delivery.

Overview

4
4
years of professional experience

Work History

Lead Server

Oak Park Place
06.2024 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Team Member

Kwik Trip
06.2023 - 04.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Crew Member

Culver's Restaurant
06.2021 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Abundant Life Christian School
Madison, WI
06-2025

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Organization and efficiency
  • Exceptional communication
  • Employee training and development
  • Responsible and trustworthy
  • Critical thinking
  • Conflict management

Timeline

Lead Server

Oak Park Place
06.2024 - Current

Team Member

Kwik Trip
06.2023 - 04.2025

Crew Member

Culver's Restaurant
06.2021 - 05.2023

High School Diploma -

Abundant Life Christian School

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Amber Chapin