Amber Bury
Normal
Summary
Claim Specialist with 19 years of experience in the insurance industry, specializing in auto total loss, commercial lines, general liability, and workers compensation claims. Proven ability to build strong client relationships and resolve complex claim issues efficiently. Recognized for delivering exceptional customer service and enhancing client satisfaction. Ready to apply extensive claims handling and account management skills to a dynamic insurance or risk management team.
Overview
12
12
years of professional experience
Work History
Claim Specialist
State Farm Mutual Insurance Company
Bloomington
04.2022 - Current
- Manage complex total loss claims and provide solutions through inbound calls and project work.
- Regularly communicate with lienholders, attorneys, and repair facilities to ensure efficient claims resolution.
- Recognized as a team resource and for the ability to de-escalate issues independently.
- Deliver high customer satisfaction through consistent, remarkable service.
- Maintain and update customer claim files in a timely and organized manner.
Claim Associate
State Farm Mutual Insurance Company
Bloomington
10.2019 - 04.2022
- Reviewed damage estimates and vehicle evaluations to determine claim settlements.
- Developed strong relationships with customers and stakeholders to gain trust and ensure transparency.
- Communicated across multiple parties to ensure continuity and alignment in claim handling.
- Contributed to project teams for workflow improvements in the total loss process.
Commercial Lines Account Manager
Snyder Insurance Agency
Bloomington
10.2016 - 10.2019
- Managed commercial insurance accounts, focusing on General Liability and Workers Compensation policies.
- Identified coverage needs, facilitated renewals, and worked directly with carrier underwriters.
- Maintained long-term relationships with business clients and ensured high satisfaction through proactive service.
- Collaborated with internal teams to meet client service goals and streamline communication.
Claims Assistant - Workers Compensation & General Liability
Snyder Insurance Agency
Bloomington
12.2012 - 10.2016
- Worked closely with adjusters to ensure consistent and confidential claims handling.
- Monitored claim reserves and processed payments with accuracy.
- Served as a liaison between account managers and clients to maintain clarity on claim progress.
Life & Health Account Manager (concurrent role)
Snyder Insurance Agency
Bloomington
12.2012 - 10.2016
- Supported life and health insurance operations including policy renewals, employee enrollments, and reporting.
- Assisted advisors in servicing client portfolios and maintained internal administrative functions.
Education
Associate Degree - Electronics Technology
High Tech Institute
Phoenix, AZ01.2002
High School Diploma -
Hoopeston Area High School
Hoopeston, IL01.2000
Skills
- Adaptability
- Accountability
- Critical thinking
- Verbal and written communication
- Liability and workers' compensation claims
- Relationship building
- Problem solving
- Claims management
- Customer service
- Negotiation skills
- Commercial account management
- Claims investigation and resolution
- Client retention and relationship management
- Complex claims handling
- Cross-functional collaboration
- Microsoft Office Suite
Languages
English
References
References available upon request.
Timeline
Claim Specialist
State Farm Mutual Insurance Company
04.2022 - Current
Claim Associate
State Farm Mutual Insurance Company
10.2019 - 04.2022
Commercial Lines Account Manager
Snyder Insurance Agency
10.2016 - 10.2019
Claims Assistant - Workers Compensation & General Liability
Snyder Insurance Agency
12.2012 - 10.2016
Life & Health Account Manager (concurrent role)
Snyder Insurance Agency
12.2012 - 10.2016
Associate Degree - Electronics Technology
High Tech Institute
High School Diploma -
Hoopeston Area High School
Similar Profiles
LAMONICA ANDERSONLAMONICA ANDERSON
Claim Associate – Consolidated Claims at State Farm Mutual Insurance CompanyClaim Associate – Consolidated Claims at State Farm Mutual Insurance Company
Kristin KozuhKristin Kozuh
PIP/MPC Claims Analyst, Licensed at State Farm Mutual Insurance CompanyPIP/MPC Claims Analyst, Licensed at State Farm Mutual Insurance Company
Monet A. HendersonMonet A. Henderson
Total Loss Claims Specialist at State Farm Mutual Insurance CompanyTotal Loss Claims Specialist at State Farm Mutual Insurance Company
KATES SITTONKATES SITTON
Advanced Family Nurse Practitioner at Bloomington Primary CareAdvanced Family Nurse Practitioner at Bloomington Primary Care
Brody SmithBrody Smith
Personal Lines Auto Underwriter at State FarmPersonal Lines Auto Underwriter at State Farm