Amber Booker
Hazel Crest
Summary
Strategic, performance-driven, and goal-oriented professional with extensive experience in sales operations, development, and resource management. Effective negotiator and communicator, with the ability to establish long-term relationships with key customers and partners to maximize client base and gain repeat business. Equipped with proven capacity to track market trends, formulate methods to improve customer service, and capitalize on new opportunities. Known for exceptional work ethic and professional demeanor along with problem-solving aptitudes in formulating innovative solutions, armed with keen attention to detail and well-defined communication skills.
Overview
15
15
years of professional experience
Work History
Territory Account Manager
Acuity Brand Inc.
01.2022 - Current
- Act as personal liaison for all Zep Business class customers throughout Tennessee, Arkansas in Kentucky
- Deep understanding of Zep products and services; effectively inform and educate customers
- Provide product demonstrations to illustrate to customers how Zep products and services improve the customers' lives
- Understand Zep products capabilities and how they outperform the competition
- Evaluate customer's potential product needs and tailor Zep solution to meet customer business requirements
- Set high standard by meeting or exceeding sales & customer satisfaction goals
- Support customers after transaction including returns, exchanges shipping and processing orders
- Thrive in a fast paced, high-energy, rapidly changing environment
Sr Sales Consultant
Comcast Cable Communications
Oak Brook
04.2018 - Current
- Provide superior customer service with all customer interactions
- Deep understanding of XFINITY products and services; effectively inform and educate customers
- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives
- Understand XFINITY products capabilities and how they outperform the competition
- Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements
- Position devices, mobile devices and 3rd party accessories as part of core product offering
- Set high standard by meeting or exceeding sales & customer satisfaction goals
- Support store operations including inventory, equipment transactions and payment activity
- Thrive in a fast paced, high-energy, rapidly changing environment
Sales Executive
Comcast
09.2014 - 04.2017
- Responsible for promoting and selling Comcast products and services that are both current and emerging
- Interact with customers via phone and email to assist with a variety of customer inquiries and issues
- Demonstrates the ability to establish and maintain effective relationship with customers delivering the Comcast Quality Experience (CQE)
- Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and the educating the customer throughout the call
- Successfully attained top 5% ranking from 2014-2017 and consistently ranked within top 5% of overall Division
Co- Manager
Wal-Mart Stores
Evergreen Park
05.2011 - 09.2014
- Responsible for ensuring customer services standards are being met on a daily basis
- Ensuring store cleanliness, employee efficiency and parenting with Store Manager to take care of all corporate and regional demands
- Responsible for overall accounting records of store on a daily basis
- Provide excellent customers satisfaction and strive to ensure all store operations are running smoothly
- Coach and develop Zone Managers, Department Manager and Front End leads to next level
Store Manager
PLS Financial Services
Chicago
12.2010 - 01.2011
- Responsible for overall performance and development of PLS store
- Schedule and execute all coaching, training, and management of the entire store
- Check daily compliances and budgets
- Ensure all expectations are being met
- Ensure excellent customer service thru continuous coaching and training
- Increase year over year growth by external and internal marketing
Assistant Store Manager
PLS Financial Services
12.2009 - 01.2010
- Responsible for supporting store manager with overall performance and development of PLS store
- Responsible for daily coaching's and management of scheduled shift
- Ensure excellent customer service thru continuous coaching and training front line
- Ensures all tracking materials are up to date and checks store logs to ensure accuracy
Education
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- Strategic
- Performance-driven
- Goal-oriented
- Sales operations
- Development
- Resource management
- Negotiation
- Communication
- Relationship building
- Customer service
- Market trend analysis
- Problem-solving
- Innovative solutions
- Attention to detail
Timeline
Territory Account Manager
Acuity Brand Inc.
01.2022 - Current
Sr Sales Consultant
Comcast Cable Communications
04.2018 - Current
Sales Executive
Comcast
09.2014 - 04.2017
Co- Manager
Wal-Mart Stores
05.2011 - 09.2014
Store Manager
PLS Financial Services
12.2010 - 01.2011
Assistant Store Manager
PLS Financial Services
12.2009 - 01.2010
Some College (No Degree) - Business Management
Colorado Technical University