Amaryllis Rivera
Chicago
Summary
Personable and dedicated with passion for delivering excellent customer service. Possesses solid understanding of coffee brewing techniques and exceptional attention to detail. Aims to create delightful customer experiences through high-quality coffee beverages and efficient service.
Overview
4
4
years of professional experience
Work History
BDC Specialist
McGrath City Honda
04.2024 - Current
- Built strong relationships with clients by providing exceptional service and maintaining consistent communication.
- Served as a liaison between customers and sales department, ensuring smooth communication and prompt resolution of any concerns or issues that arose postpurchase.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Cultivated a positive work environment by fostering open communication and teamwork among staff members.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Associate
Bluemercury
06.2022 - 09.2023
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Professionally applied makeup up to 4 clients per week for outings, proms, weddings, funerals and other special occasions and events.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Answered phone calls and emails to schedule client appointments.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Barista
Starbucks
07.2021 - 06.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Prepared eye-catching, creative latte art to please customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Pathways Education
Chicago, IL06.2020
Skills
- Strong written communication skills
- Product promotion
- Inventory oversight
- Client engagement skills
- Cash Handling
- Cash register operation
- Outstanding customer support
- Professional demeanor
- Multi-tasking strength
- Social Perceptiveness
- Excellent People Skills
- Upselling strategies
- CRM software
Accomplishments
- Exceeded monthly quota 4 times consecutively.
- Supervised team of up to 4 staff members.
- Performed opening and closing responsibilities over 150 times having received the trust and confidence of management of.
- Created original artwork for specials board display
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- One year of caregiving experience.
Timeline
BDC Specialist
McGrath City Honda
04.2024 - Current
Sales Associate
Bluemercury
06.2022 - 09.2023
Barista
Starbucks
07.2021 - 06.2022
High School Diploma -
Pathways Education
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