Amaris Soto
Plainfield,IL
Summary
A team player with a positive attitude, a great sense of initiative, and self-motivation. Ability to thrive in fast-paced, multitasking environments with a desire to grow and be challenged. Highly motivated and passionate in the service industry with excellent communication and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
11.2024 - Current
- Delivered exceptional service to guests by ensuring prompt and accurate food and beverage orders, maintaining a 98% customer satisfaction rate.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Service Assistant
Postino WineCafe
11.2023 - 10.2024
- Supports and assisted servers, delivering high-quality service to guests with passion and dedication
- Greeted guests warmly, assisted with seating, and provided menu information to enhance the dining experience
- Assisted in inventory management and assisted in special events and private parties
Hospitality Team Member
Tocaya Modern Mexican
04.2023 - 10.2023
- Applied friendly and attentive service, contributing to a rise in repeat customers who valued the quality of service provided
- Utilized active listening to tailor conversations, resulting in guests expressing satisfaction with personalized engagement
- Cultivated a loyal customer base, with many of engaged guests returning within a week, highlighting the impact of personalized interactions
Sales Associate
Tilly's Clothing Store
03.2021 - 08.2022
- Responded to customer inquiries within an average time frame, meeting the company's service level agreement
- Implemented personalized follow-up strategies that led to a 15% increase in repeat business from satisfied customers
Education
Bachelor of Applied Biological Sciences - Pre-Veterinary Medicine
Arizona State University
Tempe, Arizona12.2025
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2021
Leadership Experience
- Member, Pre-Veterinary Club, Mesa, Arizona, 08/01/23, Present, Actively participated in club meetings, attended 95% of scheduled sessions, and engaging in discussion on animal care, veterinary medicine trans, and related topics.
- Volunteer, Lost Our Home Pet Rescue, Engaged with employees to create an organized environment for new animals going into the rescue., Engage with animals to allow for growth and socialization.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server
Texas Roadhouse
11.2024 - Current
Service Assistant
Postino WineCafe
11.2023 - 10.2024
Hospitality Team Member
Tocaya Modern Mexican
04.2023 - 10.2023
Sales Associate
Tilly's Clothing Store
03.2021 - 08.2022
Bachelor of Applied Biological Sciences - Pre-Veterinary Medicine
Arizona State University
High School Diploma -
Flowing Wells High School
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