Amari Smith
Richton Park
Summary
Results-driven Project Manager with expertise in facilities management, safety compliance, and team leadership. Skilled in coordinating complex projects and optimizing operational efficiency. Proven ability to implement effective solutions and enhance customer service experiences. Committed to achieving high-quality outcomes through strategic problem-solving and collaboration.
Overview
3
3
years of professional experience
Work History
Senior Site Manager
SBM Management Services LP
02.2024 - Current
- Optimized facility space usage through comprehensive inspections and evaluations.
- Resolved service requests by thoroughly analyzing customer needs and issues.
- Achieved cost savings by monitoring site budgets and implementing initiatives.
- Ensured equipment functionality through effective oversight of facility maintenance operations.
- Streamlined hiring and training processes to align with business needs and goals.
- Cultivated strong vendor relationships to enhance service delivery and operational efficiency.
- Implemented sustainability initiatives, significantly reducing environmental impact across operations.
Facilities Operations Manager
Aramark
08.2022 - 02.2024
- Supervised staff of 35 in day-to-day activities.
- Oversaw facility maintenance schedules to ensure operational efficiency and compliance with safety standards.
- Managed vendor relationships to optimize service delivery and cost-effectiveness in facility operations.
- Implemented preventive maintenance programs, reducing equipment downtime and enhancing service reliability.
- Reduced operational costs through effective resource management and strategic planning.
- Conducted regular facility inspections to maintain compliance with industry standards and regulations.
- Introduced environmentally friendly practices into facility operations, reducing waste generation and lowering carbon emissions significantly.
- Controlled expenses to meet budget requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Fan Services Team Member
Chicago Bears
07.2022 - 01.2024
- Enhanced event execution by assisting with game day operations and fan activities.
- Maintained facility organization and cleanliness during events with team collaboration.
- Implemented safety protocols, ensuring adherence to health and safety regulations.
- Trained new staff in operational procedures and customer service excellence.
- Resolved customer complaints professionally, enhancing overall customer experience.
- Boosted customer satisfaction through timely responses to inquiries and issue resolution.
Education
Bachelor of Arts Degree - Communication
Eureka College
Eureka, IL05.2022
Skills
- Effective interpersonal communication
- Logical evaluation
- Strategic problem analysis
- Adaptability
- Skilled in conflict mediation
- Interpersonal sensitivity
- Meticulous attention to detail
- Cultural sensitivity
- Collaborative team development
- Fundamental coding skills
- Cost management
- Systematic equipment analysis
- Proficient in Microsoft software tools
- Proficient in Adobe applications
- Client relationship development
Timeline
Senior Site Manager
SBM Management Services LP
02.2024 - Current
Facilities Operations Manager
Aramark
08.2022 - 02.2024
Fan Services Team Member
Chicago Bears
07.2022 - 01.2024
Bachelor of Arts Degree - Communication
Eureka College