Amari Johnson
Westchester
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in training and coaching new cashiers. Proven ability to enhance customer service and streamline operations through effective team leadership and crisis management. Recognized for fostering a collaborative environment and maintaining high service levels during peak periods.
Overview
3
3
years of professional experience
Work History
Home Depot Head Cashier
Home Depot
05.2024 - 10.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
Camp Counselor
City Colleges Of Chicago
05.2023 - 08.2023
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Implemented rules and regulations to enforce discipline and compliance.
Intern
Chicago Public Schools CPS
08.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor of Science - General Education
Northeastern Illinois University
Chicago, IL06-2027
Associate of Science - Education
Harry S Truman CCC
Chicago, IL12-2024
High School Diploma -
King College Prep
Chicago, IL05-2022
Skills
- Training and coaching
- Customer flow monitoring
- Refunds and exchanges
- Stock management
- Cashier supervision
- Online order picking
- Opening and closing procedures
- Workplace safety
- New hire training
- Crisis management
- Supply restocking
- Hard-working
- Team leadership
- Multi-tasking skill
Languages
English
Native or Bilingual
Timeline
Home Depot Head Cashier
Home Depot
05.2024 - 10.2025
Camp Counselor
City Colleges Of Chicago
05.2023 - 08.2023
Intern
Chicago Public Schools CPS
08.2022 - 12.2022
Bachelor of Science - General Education
Northeastern Illinois University
Associate of Science - Education
Harry S Truman CCC
High School Diploma -
King College Prep