Amani Liggins
Yorkville
Summary
Hardworking professional, successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills.
Overview
5
5
years of professional experience
Work History
Unit Manager/CNA Supervisor
Alden Of Waterford
03.2021 - Current
- Collaborated with team to ensure adherence to operational standards and safety protocols.
- Assisted in training new staff on unit procedures and safety measures.
- Supported daily operations by monitoring inventory levels and reporting discrepancies.
- Maintained cleanliness and organization of work area to enhance efficiency.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Developed strong team dynamics through regular communication, resulting in improved performance.
- Resolved patient and families inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Managed escalated issues, applying problem-solving skills to achieve satisfactory outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed and maintained positive relationships with families, fostering a welcoming environment for all visitors.
- Confirmed appointments, communicated with patient, and updated patient records utilizing Epic software
- Provided clerical support to patient services by copying, faxing, and filing documents.
- Coordinated patient appointments and schedules to optimize workflow and enhance patient experience.
- Managed insurance verification processes to ensure accurate billing and reduce claim denials.
Distribution Associate
Petco Distribution Center
09.2023 - 07.2025
- Streamlined order fulfillment processes.
- Processed customer orders with accuracy and attention to detail, ensuring timely fulfillment.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Monitor schedules and update customers on service timelines
- Track job progress and follow up on open work orders
- Assign service calls to field technicians based on skills, location, and availability
Education
Some College - General Studies
Southern Illinois University, Edwardsville
Edwardsville, ILHigh School Diploma -
Plainfield South Highschool
Joliet, IL05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Certified in CPR/AED
- HIPAA guidelines
- Conflict resolution
- Schedule management
- Microsoft 365
- Microsoft Excel, Word
Timeline
Distribution Associate
Petco Distribution Center
09.2023 - 07.2025
Unit Manager/CNA Supervisor
Alden Of Waterford
03.2021 - Current
Some College - General Studies
Southern Illinois University, Edwardsville
High School Diploma -
Plainfield South Highschool
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