Amani Herring
Elgin
Summary
Resourceful Service Center Associate known for high productivity and efficient task completion. Possess specialized skills in customer service, problem-solving, and communication. Excel in time management, adaptability, and teamwork to exceed service expectations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Service Center Associate
Nationwide Appraisals / Sedgwick Appraisals
Elgin
02.2024 - Current
- Reviewing and processing claims, ensuring accuracy, and compliance with regulations.
- Communicating with clientele, insured parties, and others to gather information and provide updates.
- Utilizing technology to manage claims.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Demonstrated proficiency in operating computers with multiple applications for order entry purposes.
Caregiver
Bright Star Care Nursing Agency
Schaumburg
07.2023 - 02.2024
- Assisted clients with maintaining good personal hygiene.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Education
High School Diploma -
Pen Foster Online School
Scranton, PA11-2020
Skills
- Claims processing
- Regulatory compliance
- Record keeping
- Medication administration
- Technology utilization
- Customer relationship management
- Issue resolution
- Data management
- Problem solving
- Account management
- Customer service
Timeline
Service Center Associate
Nationwide Appraisals / Sedgwick Appraisals
02.2024 - Current
Caregiver
Bright Star Care Nursing Agency
07.2023 - 02.2024
High School Diploma -
Pen Foster Online School