Amanda Ethier
Glen Ellyn,IL
Summary
Extensive experience in the events housing industry, with an emphasis on room block management and exceptional VIP customer service.
Highly skilled in navigating the entirety of the event sourcing process - from the collection of event needs, to the creation of detailed RFPs, through meticulous contract review and negotiation to achieve the best possible terms. An independently motivated self-starter with a deep appreciation for collaboration and team building.
Overview
13
13
years of professional experience
Work History
Hotel Services Coordinator
Radiological Society of North America
01.2019 - 03.2026
- Analyzed requirements for meetings, including volunteer committees and VIP events, and created Request for Proposals (RFP) via Cvent.
- Reviewed proposals and presented information to deciding stakeholders.
- Evaluated contracts and negotiated favorable terms to enhance business agreements.
- Cultivated and sustained strategic partnerships with hotel and CVB stakeholders.
- Oversaw timelines and project goals, responsible for the upkeep of organizational documents and processes.
- Liaison with third-party housing providers to review room block needs, coordinate VIP reservations, and promote room blocks.
- Assisted in cross-departmental needs and provided on-site logistics support at a conference of over 25k attendees.
Coordinator: Hotel and Registration Services
Radiological Society of North America
01.2017 - 12.2019
- Provided customer service for attendees and exhibitors at a medical meeting via between 20-40 daily phone and email inquiries.
- Supported Registration Manager and Housing Manager in daily organizational tasks.
- Tested website functionality and collaborated with third party registration and housing providers.
- Maintained communication with hotel and CVB partners.
Accounts Receivable Clerk
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
01.2016 - 12.2017
- Reviewed completed contracts and created timelines for payment collection.
- Managed financial aging reports and billing communications.
- Reconciled event billing and created final invoices.
- Maintained client files and organization.
Guest Service Agent
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
01.2015 - 12.2016
- Performed professional customer service duties and ensured stellar hotel guest experiences.
- Provided problem solving skills to address issues and achieve satisfactory resolutions.
- Reviewed current processes to avoid and prevent friction.
- Demonstrated team excellence by providing support to other departments as needed.
Meetings Intern
American Society of Neuroradiologists
01.2013 - 12.2015
- Organized documentation for invited speakers and moderators for annual medical meeting.
- Completed data entry and reviewed for accuracy.
- Provided customer service to invited speakers, moderators, and committee members.
- Assisted with organizational office tasks.
- Reviewed functionality and accuracy of registration and meeting websites.
- Reviewed contracts for required terms and conditions.
Education
Associate of Arts - Hospitality Management
Joliet Junior College
Joliet, IL01-2016
Skills
- Proficient in written communication and editorial analysis
- Experienced with Microsoft 365 applications
- Building professional connections
- Workflow optimization
- Adept at evaluating contracts
- Empathetic client service
Timeline
Hotel Services Coordinator
Radiological Society of North America
01.2019 - 03.2026
Coordinator: Hotel and Registration Services
Radiological Society of North America
01.2017 - 12.2019
Accounts Receivable Clerk
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
01.2016 - 12.2017
Guest Service Agent
Hilton Chicago/ Oak Brook Hills Resort & Conference Center
01.2015 - 12.2016
Meetings Intern
American Society of Neuroradiologists
01.2013 - 12.2015
Associate of Arts - Hospitality Management
Joliet Junior College