Amanda Willett
Alexis
Summary
Results-driven Human Resources professional with a strong background in recruitment, benefits administration, personnel management, and employee relations. Adept at developing and implementing HR policies and programs that align with organizational goals. Passionate about fostering a positive workplace culture while ensuring compliance with labor laws and best HR practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager/HR Manager
Bruner, Cooper & Zuck, Inc.
11.2021 - Current
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Develop and implement recruitment strategies, ensuring proper candidate evaluation, onboarding, and workforce planning.
- Manage personnel systems, including job classifications, performance evaluations, and training programs.
- Administer employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
- Conduct internal investigations regarding workplace disputes, disciplinary issues, and EEOC matters.
- Oversee ADA accomodations and employee leave programs.
- Investigate employee incidents and coordinated safety training programs for all locations.
- Maintain compliance with HIPAA regulations as the Privacy Officer.
Bartender
Jiggs Tavern
11.2017 - 12.2021
- Managed bar area including high quality customer relationships to increase value
- Allocated time management efficiently working 7-15 hours while enrolled as a full-time student
- Collected and organized gross revenue/tips on a weekly basis
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Billing Specialist II
Knox Community Health Center
02.2015 - 01.2016
- Collaborated with patients, third party institutions, and other team members to resolve billing inconsistencies and errors.
- Managed financial records, payment history, and audits.
- Ensured compliance with medical insurance policies and procedures.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Third Party Billing Coordinator Medicare Team
OSF Medical Group CBO
05.2012 - 02.2015
- Translated medical code to interpret claim denial errors.
- Processed and followed up on payer denials, rebilling or submitting adjustments, as needed.
- Researched and resolved billing issues in collaboration with insurance companies and patients.
Billing/Data Entry/Front Office
Illinois Lung Institute
07.2011 - 05.2012
- Entered charges accurately and expeditiously to ensure proper records handling and fast payment responses.
- Handled high volume phone calls and emails to schedule appointments, record patient payments, and incoming clinic calls.
- Managed patient records, scheduled appoints, and processed invoices.
- Provided customer service and patient support regarding billing concerns.
Education
Bachelor of Business - Human Resource Management
Western Illinois University
Macomb, IL12.2021
Associate of Arts and Science -
Carl Sandburg College
Galesburg, IL05.2019
Medical Insurance/Billing Specialist -
Hamilton Technical College
Davenport, IA06.2011
High School Diploma -
Spoon River Valley Jr/Sr High School
London Mills, IL05.2005
Skills
- Recruitment & Staffing Strategies
- Employee Benefits Administration
- Performance Management & Employee Development
- EEOC and ADA Compliance
- HR Policies & Procedures Development
- Conflict Resolution & Investigations
- Microsoft Office, Outlook, Deltek Ajera
- Highly Organized & Detail-Oriented
- Autonomous Project Contributor
Certification
- Society for Human Resource Management (SHRM) member 2019- Present
- Lincoln Laureate Award Nominee, 2021
- State of Illinois Insurance Producer, Expired 2013
Timeline
Office Manager/HR Manager
Bruner, Cooper & Zuck, Inc.
11.2021 - Current
Bartender
Jiggs Tavern
11.2017 - 12.2021
Billing Specialist II
Knox Community Health Center
02.2015 - 01.2016
Third Party Billing Coordinator Medicare Team
OSF Medical Group CBO
05.2012 - 02.2015
Billing/Data Entry/Front Office
Illinois Lung Institute
07.2011 - 05.2012
Associate of Arts and Science -
Carl Sandburg College
Medical Insurance/Billing Specialist -
Hamilton Technical College
High School Diploma -
Spoon River Valley Jr/Sr High School
Bachelor of Business - Human Resource Management
Western Illinois University
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