Amanda Wiler
Roscoe
Summary
Dedicated waitstaff with strong order accuracy and effective communication skills. Committed to enhancing customer experiences and maintaining high cleanliness standards in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Server
Drafthouse
Janesville
06.2025 - Current
- Set up and cleaned dining areas before and after service to create welcoming environment.
- Collaborated with kitchen staff to ensure timely food preparation, enhancing overall dining experience.
- Handled cash transactions and processed payments efficiently.
- Maintained knowledge of menu items and daily specials to provide accurate information for customer inquiries.
- Provided excellent customer service to ensure satisfaction.
- Followed safety and sanitation protocols to maintain a clean workspace.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Bartender
Buffalo Wild Wings
Janesville
02.2021 - 08.2025
- Provided excellent customer service in a fast-paced restaurant environment.
- Trained new servers on company standards and procedures to ensure consistent service quality.
- Resolved customer inquiries and issues promptly to enhance satisfaction and retention.
- Managed point-of-sale system to ensure accurate and efficient transaction processing.
- Monitored inventory levels and communicated needs to management.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assistant Manager
Firehouse Subs
Beloit
02.2020 - 03.2021
- Coordinated daily staff schedules to optimize restaurant coverage and service efficiency.
- Enhanced customer experiences by promptly resolving complaints and addressing inquiries, fostering customer loyalty.
- Managed inventory levels to ensure timely restocking of supplies and ingredients, supporting uninterrupted service.
- Implemented food safety protocols, maintaining compliance with health regulations and standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Guided and supported junior staff on daily tasks and projects, contributing to team development and operational efficiency.
- Resolved conflicts between team members in an effective manner.
- Conducted routine inspections of equipment to ensure proper functionality and safety compliance.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Hononegah High School
Rockton, IL05-2017
Skills
- Point of sale operation
- Order accuracy
- Food safety compliance
- Menu familiarity
- Cash handling
- Beverage management
- Cleanliness standards
- Quality control
- Customer relationship management
- Customer satisfaction
- Specials promotion
- Problem solving
- Flexibility under pressure
- Conflict resolution
- Effective communication
Timeline
Server
Drafthouse
06.2025 - Current
Server/Bartender
Buffalo Wild Wings
02.2021 - 08.2025
Assistant Manager
Firehouse Subs
02.2020 - 03.2021
High School Diploma -
Hononegah High School