Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Welton

Benton

Summary

Dynamic professional with extensive experience at Dollar General, excelling in customer service and cash handling accuracy. Proven track record in enhancing sales through effective merchandising and fostering customer loyalty. Skilled in training and mentoring staff while maintaining a safe and organized work environment, ensuring operational efficiency and superior product quality.

Responsible Line Lead skilled in safely and effectively operating different types of machinery. Determined professional committed to learning and applying new skills to achieve team goals.

Skilled Production Worker offering 10 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.

Overview

14
14
years of professional experience

Work History

Line Leader

Seymour of Sycamore
07.2011 - 04.2022
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
  • Monitored product quality to achieve superior quality reputation.
  • Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
  • Maintained communication across key departments and senior leadership team.
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Safely operated Paint filler to avoid accidents and mishaps.
  • Followed daily production schedules for organized and on-time deliveries.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Maintained organized work area by cleaning and removing hazards.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

Key Holder

Dollar General
05.2025 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Increased sales by providing exceptional customer service and product knowledge.

Education

General Studies

Sycamore High School
Sycamore, IL
06-2006

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Workplace safety
  • Daily reporting
  • Inventory monitoring
  • Multitasking and prioritizing
  • Sales floor organization
  • Inventory and stocking
  • Cash handling and reconciliation
  • Employee training
  • Troubleshooting
  • Packaging

Timeline

Key Holder

Dollar General
05.2025 - Current

Line Leader

Seymour of Sycamore
07.2011 - 04.2022

General Studies

Sycamore High School

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Amanda Welton