Amanda Tieri
Romeoville
Summary
Customer service expertise with a degree in Hospitality and Tourism Management from Purdue University Northwest. Extensive experience in a client facing capacity which has developed a collaborative and dedicated work ethic. Currently seeking a new opportunity to further develop my skills and career.
Overview
7
7
years of professional experience
Work History
Electrical Operations Coordinator
Freeman
05.2022 - Current
- Respond to and contact customers by telephone and email regarding electrical orders and requirements for their exhibits.
- Produce and process work tickets and electrical floor plans in office and on show-site as required.
- Dispatch electricians for exhibitor requested labor calls and obtain detailed information about installation upon return.
- Complete work tickets and enter dismantle labor. Ensure all labor tickets are signed by exhibitors.
- Print material reports (lighting, cord caps, extension cords, etc.) for foreman to retrieve materials during dismantle and produce move-out prints as necessary.
Scheduling Coordinator
CAIRS/ Five Star Interpreting
06.2021 - 05.2022
- Supports all aspects of the life cycle of a job from job intake to job completion.
- Coordinates with interpreters and customers to ensure top quality service is delivered.
- Responds to all calls, emails and text messages from customers, interpreters and other community members and use company software to manage information and respond to inquiries.
- Fill in for operations director when needed and handle all emergency jobs.
- Deliver quick and efficient communication with key stakeholders.
Administrative Office Assistant
CAIRS/ Five Star Interpreting
12.2020 - 06.2021
- Provide exceptional customer service and administrative support to ensure efficient operation of office.
- Exhibits polite and professional communication via phone and email.
- Proven ability to analyze and enter date accurately and precisely.
- Utilize problem solving skills to resolve any issues.
- Support and assist coordinators with additional tasks as nedeed.
Senior On-Site Service Specialist- United Airlines
Ricoh USA
12.2018 - 04.2020
- Handle all incoming phone calls, switchboard calls and visitors.
- Operate MS Office and Email systems.
- Respond to and coordinate all service call requests by customers.
- Approve all incoming conference room booking requests.
- Answer customer questions regarding status or feasibility of job requests.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University Northwest
Hammond, IN05-2027
Skills
- Problem Solving
- Time Management
- Organization and Multitasking
- Attention to Detail
Accomplishments
2024 True Blue Star of Excellence Award
Timeline
Electrical Operations Coordinator
Freeman
05.2022 - Current
Scheduling Coordinator
CAIRS/ Five Star Interpreting
06.2021 - 05.2022
Administrative Office Assistant
CAIRS/ Five Star Interpreting
12.2020 - 06.2021
Senior On-Site Service Specialist- United Airlines
Ricoh USA
12.2018 - 04.2020
Bachelor of Science - Hospitality And Tourism Management
Purdue University Northwest
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