Amanda Stewart
Oswego
Summary
Compassionate and results-driven patient care professional with a background in healthcare operations and crisis intervention. Proven ability to optimize workflows and deliver exceptional service, committed to Ezra's mission of early cancer detection.
Overview
3
3
years of professional experience
Work History
Patient Navigator
IQVIA
01.2025 - Current
- Navigated and managed complex patient care workflows, orchestrating seamless transitions between clinical teams and provider networks to ensure timely and effective service delivery.
- Proactively identified and resolved operational bottlenecks, improving process efficiency by 15% and enhancing the patient journey.
- Served as the primary point of contact for patients, resolving inquiries and addressing concerns with a 99% satisfaction rate.
- Contributed to product development by providing frontline feedback on system inefficiencies, leading to the implementation of key software updates.
Crisis Counselor
988 Suicide and Crisis Lifeline
04.2024 - 01.2025
- Demonstrated exceptional interpersonal and communication skills while providing empathetic support to over 500 individuals in crisis.
- Utilized strong problem-solving skills to de-escalate urgent situations and connect callers with appropriate resources.
- Managed a high-volume caseload, showcasing strong organizational and time-management skills to handle multiple priorities simultaneously.
Case Manager
Kenneth Young Center
02.2023 - 04.2024
- Managed a diverse caseload of over 30 clients, ensuring all operational requirements were met and documented to a high standard.
- Streamlined case management procedures, reducing administrative tasks by 20% and increasing time for direct client interaction.
- Served as the liaison between clients, families, and external service providers, ensuring a seamless flow of information and care.
Education
University of Illinois
Urbana-ChampaignSkills
- Grief support
- Community resources
- Medical terminology
- Medical recordkeeping
Timeline
Patient Navigator
IQVIA
01.2025 - Current
Crisis Counselor
988 Suicide and Crisis Lifeline
04.2024 - 01.2025
Case Manager
Kenneth Young Center
02.2023 - 04.2024
University of Illinois
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