Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Stevenson

Chicago

Summary

Reliable and skilled Overnight Team Lead, offering background in managing teams during nighttime operations. Strengths include workflow coordination, task prioritization and team motivation. Previous positions have benefitted from improved productivity and efficiency under firm but fair leadership style. Demonstrated abilities in fostering teamwork while ensuring adherence to company policies and procedures.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience
2005
2005
years of post-secondary education

Work History

Overnight Team Lead

Walmart
Chicago
09.2016 - Current
  • Supervised overnight team to ensure efficient store operations and customer satisfaction.
  • Coordinated product restocking by managing inventory levels and placement on shelves.
  • Trained new associates on policies, procedures, and safety protocols for compliance.
  • Monitored sales floor for cleanliness and organization, ensuring a welcoming environment.
  • Participated in disciplinary action when necessary according to company policies and regulations.

Shift Lead Manager

Burger King
Chicago
09.2011 - 08.2016
  • Processed customer transactions efficiently at fast-paced restaurant environment.
  • Maintained accurate cash register and balanced drawer at end of shifts.
  • Provided friendly and prompt service to enhance customer satisfaction experience.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Team Associate

Family Dollar
Chicago
08.2006 - 11.2011
  • Assisted customers with product inquiries and store navigation.
  • Stocked shelves and organized merchandise for easy access.
  • Maintained cleanliness and orderliness in the sales floor area.
  • Processed transactions accurately at the cash register.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Trained new associates on store policies and procedures.
  • Handled customer complaints and resolved issues professionally.

Team Associate

Burger King
Chicago
07.2000 - 09.2006
  • Assisted customers with product inquiries and store navigation.
  • Stocked shelves and organized merchandise for easy access.
  • Maintained cleanliness and orderliness in the sales floor area.
  • Provided customer service to clients, including resolving complaints and answering inquiries.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Education

Austin Career Academy High School
Chicago, IL

Skills

  • Inventory management
  • Safety compliance
  • Cash handling
  • Product restocking
  • Training and onboarding
  • Customer relationship management
  • Sales floor organization
  • Problem solving
  • Team leadership
  • Problem-solving abilities

Timeline

Overnight Team Lead

Walmart
09.2016 - Current

Shift Lead Manager

Burger King
09.2011 - 08.2016

Team Associate

Family Dollar
08.2006 - 11.2011

Team Associate

Burger King
07.2000 - 09.2006

Austin Career Academy High School

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Amanda Stevenson