AMANDA SAWAH
Chicago,IL
Summary
Dynamic professional with extensive experience in customer service and management, dedicated to enhancing the client journey and driving positive outcomes. Proven ability to implement effective strategies that elevate customer satisfaction and foster loyalty. Committed to leveraging expertise to contribute to a thriving team environment and support organizational goals. Eager to apply a results-oriented approach in a position that values innovation and excellence in service delivery.
Overview
9
9
years of professional experience
Work History
Billing Coordinator
Chicago Oral Surgery & Implant Center
04.2025 - 09.2025
- Tracks, reports, and resolves third-party denials
- Completes payer specific claim forms, and submits claim forms to payers through electronic billing systems, paper forms, or other forms as required by the payer
- Performs third party pre-authorizations for dental and medical procedures, including telephone and email communications with third party payer companies
- Resolve patient balances via email and phone
- Verify insurance benefits prior to patients appointment
Business Assistant
Acierno Family Dentistry
05.2024 - 04.2025
- Create insurance claims for patient visits
- Work aged reports
- Verify dental insurances
- Check patients in and out
- Collect patient fees
- Review financing with patients
- Schedule patients for future visits
- Answers inbound calls
- Make outbound calls confirm appointments
- Resolve patient issues
Office Manager Assistant
Aspen Dental
02.2020 - 04.2024
- Verify dental insurances
- Check patients in and out
- Collect patient fees
- Go over financing with patients
- Schedule patients for future visits
- Answers inbound calls
- Make outbound calls confirm appointments
- Resolve patient issues
Loan Servicing Analyst
Dovenmuehle Mortgage Inc
11.2018 - 02.2020
- Make outbound calls to borrowers to acknowledge receipt of their correspondents
- Make outbound calls to borrower to welcome them to their new servicer
- Make outbound calls to borrowers to request any further feedback from their negative survey call
- Answer inbound Customer Servicer phone calls
- Assist with folding when needed
Stock Manager / Floor Manager
Ted Baker
09.2016 - 11.2018
- Promoted from Floor Manager to Stock Manager
- Ensure all operational procedures are carried out as outlined in OperaTED and completed to set deadlines
- Implement clear and organized routines, ensuring that efficiency is maintained, making suggestions for improvement when necessary.
- Responsible for ensuring that all deliveries and transfers are processed in a timely and accurate manner
- Responsible for implementing all stock administration routines and supporting the accurate recording and processing of stock movements in and out of the location.
- Drive the successful preparation, processing and results of store stock takes achieving and improving on stock KPI targets.
- Partner with management to ensure successful preparation of seasonal sale and exit plan as per OperaTED guidelines
- Support the management team in ensuring all other communications, particularly back of house and stock directives, are followed up.
- Manage housekeeping procedures for the location including stationary orders; archiving; filing systems etc.
- Be proactive at completing and delegating tasks correctly and on time following company policy and procedures.
- Implement and maintain immaculate stockroom and back of house standards, to ensure that the brand is represented at its highest level
- Adhere to and support all Company health and safety procedures. Use equipment properly reporting any potentially unsafe conditions.
- Be the point of contact for all stock room areas.
- Adhere to and follow up on all loss prevention measures, protecting the assets of the company by reporting any misuse or theft of Company property to a member of Management.
Education
High school diploma -
Maine East High School
Park Ridge, IL05.2015
Skills
- Software: MS Office, ADP, MSP/Director, EPMS, Dental Exchange, Denticon
Timeline
Billing Coordinator
Chicago Oral Surgery & Implant Center
04.2025 - 09.2025
Business Assistant
Acierno Family Dentistry
05.2024 - 04.2025
Office Manager Assistant
Aspen Dental
02.2020 - 04.2024
Loan Servicing Analyst
Dovenmuehle Mortgage Inc
11.2018 - 02.2020
Stock Manager / Floor Manager
Ted Baker
09.2016 - 11.2018
High school diploma -
Maine East High School