Amanda Ruckman
Salem
Summary
Results-driven Quality Specialist at North American Lighting with a strong focus on quality management systems and customer satisfaction. Proven ability to analyze data for quality improvements and effectively communicate with team leadership. Detail-oriented and skilled in documentation control, fostering a culture of excellence and continuous improvement.
Overview
26
26
years of professional experience
Work History
Quality Specialist
North American Lighting
09.2013 - Current
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Reported problems and concerns to management.
Restaurant Team Member
Pizza Man of Salem
07.1999 - 09.2013
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Greeted guests pleasantly and answered menu questions.
Education
General Studies
Salem Community High School
Salem IL05-1994
Skills
- Customer satisfaction
- Corrective actions
- Product inspection
- Quality management systems
- Documentation control
- Application audits
- Problem-solving skills
- Customer service
- Finished product inspection
- Quality improvements
- Detail-oriented
- Documentation and reporting
- Audit reports
- Team leadership
Timeline
Quality Specialist
North American Lighting
09.2013 - Current
Restaurant Team Member
Pizza Man of Salem
07.1999 - 09.2013
General Studies
Salem Community High School
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