Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Amanda Rohrs

Woodridge,IL

Summary

Senior operations executive, specializing in cybersecurity, with over twenty years of experience building and growing operational teams from the ground up, and accelerating companies to the next level of operational efficiency and profitability. Extensive background helping lead teams through successful evolutions and integrations with background in sales, public relations, contracts and negotiation, and operational management.

Overview

4
4
years of professional experience

Work History

Vice President- Operations

Coalfire Systems, Inc.
01.2021 - Current
  • Spearheaded the creation of the Operations organization that support the end-to-end client lifecycle including Contract Management, Order Management, Delivery Operations, Quality assurance, Project Management and Resource Management
  • Focus on enablement and operational efficiency to develop, manage, and maintain control systems that ensured optimal cross-functional business performance to drive revenue and EBITDA growth
  • Centralized Project Management and Resource office; increased revenue for project management by 23% over 2 years, ending 2023 at $17M, increased utilization by 22%
  • Established Program Management Role to enable programmatic and proactive support for large clients
  • Create Delivery Operations team to centralize and standardize contract rate reviews, CSAT, delivery enablement, and quality assurance
  • Developed processes to streamline support functions and drive revenue including but not limited to subcontracting, backlog maintenance, utilization optimization processes
  • Supported digital transformation with migration to CPQ and ongoing move to Certinia, as well as significant change management support to grow and scale back office
  • Established Change Control Board and Customer Sat Committee to improve communication and support to internal and external clients
  • Oversaw all operational logistics for company acquisition
  • Operationalized new product and services roll outs.

Director – Operations

Coalfire Systems, Inc.
11.2019 - 01.2021
  • Developed contract operations support
  • Realigned roles and responsibilities across the organization to support scale
  • Developed processes to streamline support functions and drive bookings including but not limited to contract review process, order management
  • Baselined processes and guidance for rapidly growing company.

Senior Director

Optiv Security Inc. (FishNet Security, Inc.)
  • Built and oversee four unique teams including an RFP Bid Center/ Proposal Management team, Optiv Services SOW writers, Vendor Services SOW Writers, and Technical Editors to provide contractual, presales, and overall documentation support to both Sales and Delivery teams
  • Signing authority for all RFPs and SOWs; ultimately responsible for quality, accuracy, timeliness, and profitability of all SOWs delivered for Optiv (approximately 8,000 SOWs/ 800 RFPs per year)
  • Develop and manage efficient operational processes, templates, and operational support for RFPs, proposals, and SOWs
  • Support Sales and Consulting teams by ensuring consistent delivery and profitability of proposed services, quickly and efficiently provide proposals, and help close business
  • Work closely with Sales, Legal, and Delivery to limit exposure to risk, while helping to close business by being at the forefront of client and procurement negotiations
  • Define and ensure adherence to SLAs for high volume / fast turnaround requirements
  • Build strong relationships with clients and vendors to effectively negotiate contracts
  • Build and support M&I transition processes
  • Provide training and process build out for EMEA and Canadian expansions.

Director

Optiv Security Inc. (FishNet Security, Inc.)
  • Built and oversee four unique teams including an RFP Bid Center/ Proposal Management team, Optiv Services SOW writers, Vendor Services SOW Writers, and Technical Editors to provide contractual, presales, and overall documentation support to both Sales and Delivery teams
  • Signing authority for all RFPs and SOWs; ultimately responsible for quality, accuracy, timeliness, and profitability of all SOWs delivered for Optiv (approximately 8,000 SOWs/ 800 RFPs per year)
  • Develop and manage efficient operational processes, templates, and operational support for RFPs, proposals, and SOWs
  • Support Sales and Consulting teams by ensuring consistent delivery and profitability of proposed services, quickly and efficiently provide proposals, and help close business
  • Work closely with Sales, Legal, and Delivery to limit exposure to risk, while helping to close business by being at the forefront of client and procurement negotiations
  • Define and ensure adherence to SLAs for high volume / fast turnaround requirements
  • Build strong relationships with clients and vendors to effectively negotiate contracts
  • Build and support M&I transition processes
  • Provide training and process build out for EMEA and Canadian expansions.

Director

Optiv Security Inc. (FishNet Security, Inc.)
  • Built and oversee four unique teams including an RFP Bid Center/ Proposal Management team, Optiv Services SOW writers, Vendor Services SOW Writers, and Technical Editors to provide contractual, presales, and overall documentation support to both Sales and Delivery teams
  • Signing authority for all RFPs and SOWs; ultimately responsible for quality, accuracy, timeliness, and profitability of all SOWs delivered for Optiv (approximately 8,000 SOWs/ 800 RFPs per year)
  • Develop and manage efficient operational processes, templates, and operational support for RFPs, proposals, and SOWs
  • Support Sales and Consulting teams by ensuring consistent delivery and profitability of proposed services, quickly and efficiently provide proposals, and help close business
  • Work closely with Sales, Legal, and Delivery to limit exposure to risk, while helping to close business by being at the forefront of client and procurement negotiations
  • Define and ensure adherence to SLAs for high volume / fast turnaround requirements
  • Build strong relationships with clients and vendors to effectively negotiate contracts
  • Build and support M&I transition processes
  • Provide training and process build out for EMEA and Canadian expansions.

Account Executive

Primedia Inc.
  • Increased print and Internet revenue through new sales, up sales and client retention
  • Maintained current client base of over 95 clients with regular onsite service
  • Developed creative for sales presentations and marketing materials
  • Continually surpassed sales goals working as a team in #2 market nationwide
  • Winner- National Sales competition for highest net gain May 2005
  • Top salesperson in Central Plains Region – Q3 2005.

Executive Producer

Bluestick, Inc.
  • Created position encompassing sales, marketing, public relations, customer service and creative direction in order to build and maintain small business client base
  • Understood and explained Internet technologies to clients
  • Wrote and directed all video production
  • Managed company and clients brand identities
  • Managed customer retention and development
  • Develop marketing and retention plans
  • Managed and coordinated vendor and contractor relationships.

Media Relations Manager

Sprint PCS
  • Designed and distributed media collateral to key national media outlets, including understanding and working with media on new wireless phone technologies
  • Coordinated all collateral to our field offices
  • Wrote media releases, key messages, and other communications
  • Developed and Maintained internet/ intranet Media Relations site
  • Managed and coordinated vendor and contractor relationships
  • Collected and analyzed media clips.

Education

Bachelor of Arts - Communications

Augustana College
Rock Island, IL
12.1999

Skills

  • Leadership Training
  • Capital Spending
  • Strategic Planning and Execution
  • Operations Oversight
  • Process Improvements
  • Performance Analysis
  • Organizational Development
  • Performance Metrics

Accomplishments

    Gold Winner for the Women World Awards in the Top Woman of the Year in Business & The Professions | The Visionary category


Timeline

Vice President- Operations

Coalfire Systems, Inc.
01.2021 - Current

Director – Operations

Coalfire Systems, Inc.
11.2019 - 01.2021

Senior Director

Optiv Security Inc. (FishNet Security, Inc.)

Director

Optiv Security Inc. (FishNet Security, Inc.)

Director

Optiv Security Inc. (FishNet Security, Inc.)

Account Executive

Primedia Inc.

Executive Producer

Bluestick, Inc.

Media Relations Manager

Sprint PCS

Bachelor of Arts - Communications

Augustana College

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