Amanda Robinson
Ottawa
Summary
A solid history of customer service, excellent planning skills, combined with the ability to work well as a team member or independently, to meet organizational goals. Productive and efficient work habits, without supervision. Self-motivator with high energy. Excellent work ethic. Very reliable and professional.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
First Federal Savings Bank
Ottawa
11.2016 - Current
- Managed customer inquiries and resolved issues promptly and professionally.
- Assisted in training new staff members on customer service protocols.
- Basic bank teller responsibilities.
- Promotion in 2021 to a customer service officer.
- Key holder for both Ottawa branch locations.
Guest Service Representative
Marriott Fairfield Inn & Suites
Ottawa
12.2012 - 10.2016
- Managed reservation systems to ensure accurate bookings and room assignments.
- Assisted guests with check-in and check-out processes efficiently.
- Experience in different departments (Housekeeping, Night Auditor, Breakfast Bar, Laundry
Guest Service Representative
Holiday Inn Express
Ottawa
09.2009 - 12.2012
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Managed reservation systems to ensure accurate bookings and room assignments.
- Multitasked while working if different departments within hotel
Education
High School Diploma -
Ottawa Township High School
Ottawa, Illinois 06-2004
Skills
- Customer service
- Staff training
- Information protection
- Customer support
- Upselling
- Customer focus
References
References available upon request.
Timeline
Customer Service Officer
First Federal Savings Bank
11.2016 - Current
Guest Service Representative
Marriott Fairfield Inn & Suites
12.2012 - 10.2016
Guest Service Representative
Holiday Inn Express
09.2009 - 12.2012
High School Diploma -
Ottawa Township High School
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