Amanda Robinson
Ottawa
Summary
A solid history of customer service, excellent planning skills, combined with the ability to work well as a team member or independently, to meet organizational goals. Productive and efficient work habits, without supervision. Self-motivator with high energy. Excellent work ethic. Very reliable and professional.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
First Federal Savings Bank
Ottawa
2016.11 - Current
- Managed customer inquiries and resolved issues promptly and professionally.
- Assisted in training new staff members on customer service protocols.
- Basic bank teller responsibilities.
- Promotion in 2021 to a customer service officer.
- Key holder for both Ottawa branch locations.
Guest Service Representative
Marriott Fairfield Inn & Suites
Ottawa
2012.12 - 2016.10
- Managed reservation systems to ensure accurate bookings and room assignments.
- Assisted guests with check-in and check-out processes efficiently.
- Experience in different departments (Housekeeping, Night Auditor, Breakfast Bar, Laundry
Guest Service Representative
Holiday Inn Express
Ottawa
2009.09 - 2012.12
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Managed reservation systems to ensure accurate bookings and room assignments.
- Multitasked while working if different departments within hotel
Education
High School Diploma -
Ottawa Township High School
Ottawa, Illinois 2004-06
Skills
- Customer service
- Staff training
- Information protection
- Customer support
- Upselling
- Customer focus
References
References available upon request.
Timeline
Customer Service Officer
First Federal Savings Bank
2016.11 - Current
Guest Service Representative
Marriott Fairfield Inn & Suites
2012.12 - 2016.10
Guest Service Representative
Holiday Inn Express
2009.09 - 2012.12
High School Diploma -
Ottawa Township High School