Amanda Roberts
Carlinville
Summary
Dynamic banking professional with extensive experience at United Community Bank, excelling in accounts receivable and customer relationship management. Proven ability to enhance profitability through effective cross-selling and conflict resolution. Skilled in monitoring accounts and ensuring compliance, while delivering exceptional service that boosts client satisfaction and loyalty.
Overview
28
28
years of professional experience
Work History
Banker/Teller
United Community Bank
10.2021 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Balanced teller drawers and ATM cash.
Corporate Accounts Receivable
Prairie Farms Dairy Inc.
07.2000 - 11.2017
- Posted high volume of monthly payments, performed research, tracked misapplied payments, prepared monthly reporting and trained new associates.
- Entered figures using 10-key calculator to compute data quickly.
- Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
- Sent invoices via mail, email or online means.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Office Clerk
Konneker-Brown, Inc.
08.1997 - 07.2000
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to numerous company employees by copying, faxing and filing documents.
Education
High School Diploma -
Carlinville High School
Carlinville, ILAssociate of Science - Business Administration
Robert Morris University - Illinois
Springfield, ILSkills
,,,,,,
Corporate processes and procedures
National accounts
Monitoring accounts
Delinquent accounts monitoring
Accounts receivable procedures
Accounts receivable and payable
Accounts receivable experience
Personal Information
Title:
Software
MS Word, MS Excel, hotmail, internet explorer
Timeline
Banker/Teller
United Community Bank
10.2021 - Current
Corporate Accounts Receivable
Prairie Farms Dairy Inc.
07.2000 - 11.2017
Office Clerk
Konneker-Brown, Inc.
08.1997 - 07.2000
High School Diploma -
Carlinville High School
Associate of Science - Business Administration
Robert Morris University - Illinois
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