Amanda Nixon-Davis
Genoa
Summary
Professional manager with strong background in team leadership and operational efficiency. Skilled in scheduling, conflict resolution, and resource management to ensure smooth shift transitions and optimal performance. Known for fostering collaborative environments and adaptable to shifting priorities, consistently driving team success and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Swing Shift Manager
McDonald's
08.2024 - Current
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Collaborated with other managers to develop long-term strategies for continuous business growth.
Swing Shift Manager
McDonald's
10.2022 - 06.2024
- Reduced employee turnover rates with effective hiring and onboarding processes.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
Customer Service Representative
BMO Harris Bank
06.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
People Manager
McDonald's
07.2007 - 04.2021
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
- Optimized resource allocation for projects, ensuring timely completion within budget constraints.
- Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
Carmi White County High School
Carmi, IL05-2009
Skills
- Customer service monitoring
- Teamwork
- Scheduling expertise
- Customer service
- Problem-solving
- Reliable and responsible
- Multitasking
- Cash handling
- Supply ordering and management
Timeline
Swing Shift Manager
McDonald's
08.2024 - Current
Swing Shift Manager
McDonald's
10.2022 - 06.2024
Customer Service Representative
BMO Harris Bank
06.2021 - 10.2022
People Manager
McDonald's
07.2007 - 04.2021
Carmi White County High School
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