Amanda Pierce
Associate Vice President, Client Services
Highland Park,IL
Summary
Strategic, growth-oriented leader with over a decade of experience in building high-performing teams and driving revenue growth in the healthcare and pharmaceutical landscape. Proven track record in cultivating robust client relationships, leading transformative client services initiatives, and managing strategic enterprise-level RFPs. Deep expertise in client success, operational strategy, and navigating complex matrix environments.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Associate Vice President, Client Services
JUMO HEALTH
New Haven, CT
01.2023 - Current
- Lead the Client Services organization, managing 10+ FTEs in delivering commercial, pharmaceutical, and clinical trial education programs across global clients.
- Serve as a strategic partner across Sales, Finance, and Delivery to drive sustainable revenue growth, pipeline health, and forecasting accuracy.
- Spearheaded transformation of revenue operations, introducing scalable systems and streamlined processes to support long-term growth and margin efficiency.
- Directly contributed to 30-60% YoY revenue growth over multiple years through client strategy, operational rigor, and organizational development.
- Implemented new SOPs and performance metrics aligning success delivery with revenue accountability and improved cross-functional collaboration.
- Lead cross-sell and expansion efforts across key accounts, unlocking new revenue streams and deepening customer partnerships.
- Champion internal team growth through coaching, performance development, and advancement planning to foster a high-impact culture.
- Represent Client Services as a strategic voice in company-wide initiatives, including planning, resource allocation, and revenue strategy.
Senior Director, Customer Success Lead
JUMO HEALTH
New Haven, CT
04.2022 - 01.2023
- Progressed through leadership roles, overseeing multimillion-dollar client programs across recruitment and retention campaigns.
- Lead strategic client accounts (BMS, Merck, Genentech, Sanofi), managing project lifecycles, deliverables, and stakeholder engagement.
- Achieved a strategic shift from tactical project management team to customer centric focused team.
- Designed and executed KPI frameworks to enable data-driven optimization and post-program impact reporting.
- Strengthened client partnerships by aligning project execution to therapeutic strategy and market needs.
- Proactively identified growth opportunities based on market dynamics, contributing to client retention and revenue expansion.
- Championed internal communication and process consistency by applying standardized templates and frameworks across deliverables.
- Collaborated across internal teams to balance client priorities with resource and budget constraints.
Associate Director, Account Leadership
CONTINUUM CLINICAL (A Blue Chip Worldwide Company)
Northbrook, IL
05.2012 - 04.2022
- Directed clinical trial marketing initiatives, including development of top 5 pharmaceutical trial finder website, delivering ahead of schedule and under budget.
- Oversaw project strategy, team performance, budget, and execution across multiple concurrent accounts.
- Partnered with internal and external stakeholders to ensure delivery excellence, timely communications, and regulatory compliance.
- Supervisor, Account Leadership — 2019 to 2021
- Senior Account Leader — 2018 to 2019
- Senior Project Leader — 2016 to 2018
- Project Leader — 2014 to 2016
- Associate Account Leader | 2012 to 2013
- Progressively promoted through leadership roles, overseeing multimillion-dollar client programs across recruitment and retention campaigns.
- Developed strategic foundations, SOPs, and process improvements that increased project efficiency and client satisfaction.
- Managed cross-functional teams, budgets, analytics, and compliance across complex project ecosystems.
- Mentored and developed junior staff; led department-level training and hiring initiatives.
- Served as key contributor to innovation in patient recruitment strategies and digital offerings.
Education
Bachelor of General Studies - Applied Behavioral Science (Minor: Communications)
University of Kansas
Lawrence01.2011
Skills
Tools & Platforms: Google Workspace, Microsoft Office Suite, Smartsheet, Workamajig, JIRA, Confluence, Mondaycom, Slack, HubSpot, Zendesk, Mavenlink, WordPress
Certification
CITI | Good Clinical Practice and Human Subjects Research Training | 2021
CORE COMPETENCIES
Client Relationship Management | Revenue Growth Strategy | Strategic Planning & Execution | Account Growth & Sales Collaboration | Team Leadership & Development | Cross-Functional Collaboration | Customer Success Initiatives | Operational Efficiency | Financial Management | Project Management
Timeline
Associate Vice President, Client Services
JUMO HEALTH
01.2023 - Current
Senior Director, Customer Success Lead
JUMO HEALTH
04.2022 - 01.2023
Associate Director, Account Leadership
CONTINUUM CLINICAL (A Blue Chip Worldwide Company)
05.2012 - 04.2022
Bachelor of General Studies - Applied Behavioral Science (Minor: Communications)
University of Kansas