Amanda Phelps
Roselle
Summary
Highly motivated leader with a desire to take on new challenges. Serves team using elements from servant and transformational leadership. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nurse Manager, Emergency Department
Advocate Lutheran General Hospital
Park Ridge
07.2022 - Current
- Served as Interim Manager from 8/2020 to 12/2020 and from 2/2022 to 7/2022.
- Manage the daily operations of a 45-bed emergency department, managing over 200 teammates.
- Department assess, plan, develop, and implement process improvement initiatives to facilitate safe patient care and a team member environment.
- Develop and implement transformational department roles, such as RN Clinical Lead, Clinical Outcomes Coordinator, Lead Tech, and ED Telemetry Tech.
- Drive PI results, including increased retention, elimination of contingent labor, decreased LWBS, improved clinical outcomes, improved teammate satisfaction, and wellness.
- Collaborate with interdisciplinary teams to provide quality and performance improvement, facilitate throughput, and execute the transformational vision for the department.
Manager, Emergency Preparedness/EMS/Trauma
Advocate Lutheran General Hospital
Park Ridge
09.2019 - 07.2022
- Served as Interim Manager, EMS/Trauma (9/2019 –1/2020)
- Develop and operate within approved department budgets, including the annual symposium.
- Oversees the development and implementation of annual EMS System education based on national guidelines, performance improvement initiatives, and EMS System needs, including ECRN, active EMTs and paramedics, and the paramedic student program.
- Facilitate the Continuous Quality Improvement Program with reviews and updates of policies, procedures, and the EMS system and trauma program.
- Collaborate with Medical Director(s) and interdisciplinary teams in quality and performance improvement, facilitating throughput, and executing the transformational vision for the department.
Emergency Preparedness Coordinator
Advocate Lutheran General Hospital
Park Ridge
01.2017 - 09.2019
- Rebuild the Emergency Management program and response to incorporate a standardized approach for an all-hazards approach.
- Plan, direct, coordinate, and manage the operational activities of the Emergency Preparedness Program.
- Develop, plan, monitor, and evaluate compliance with federal and regulatory standards.
- Function as a hospital liaison, and attend meetings with community emergency management professionals.
- Participate in the planning, development, and implementation of Emergency Preparedness educational programs.
- Coordinate Incident Command response to internal and external emergencies directly impacting hospital operations.
Clinical Bed Management RN
Advocate Lutheran General Hospital
Park Ridge
05.2016 - 01.2017
- Coordinate house-wide bed flow to ensure timely and appropriate bed assignment for all patients.
- Assist with data collection for reports generated from the Electronic Bed Management System.
- Act as an expert resource for personnel in the Clinical Bed Management Department, Transfer Center, and a liaison with clinical units.
- Communicate hospital capacity response alerts, and communicate hospital status to IDPH and external healthcare agencies.
- Collaborate with members of the health care team, including the Emergency Department and Surgical Services regarding medical criteria for admission and the most appropriate level of care to meet the health care needs of the patient.
Registered Nurse, Emergency Department
Loyola University Medical Center
Maywood
03.2012 - 05.2016
- Serve as Charge RN, functioning as team leader for a 28-bed department with 15 nurses and 4 PCTs daily.
- Manage department flow and throughput to best serve patients with medical emergencies.
- Serve as a Patient Experience Champion to enhance optimal patient care.
- Function as the primary preceptor for new-hire ED nurses.
- Participate in a multidisciplinary, department-specific patient flow improvement project.
- Act as the department superuser for Pyxis, Ventricular Assist Device (HeartMate II, HeartWare), influenza vaccination, and Ebola PPE.
- Development of staff in-services, educating peers about changes in protocol.
- Assist in the development of a pediatric mock code program.
Education
Master of Science - Nursing Leadership
Benedictine University
Lisle, IL12-2014
Bachelor of Science - Nursing
Loyola University of Chicago
Chicago, IL05-2011
Skills
- Emergency management
- Process improvement
- Budget management
- Regulatory compliance
- Data analysis
- Interdisciplinary collaboration
- Effective communication
- Conflict resolution
- Complex Problem-solving
- Project management
- Team development
- Continuous improvement
Accomplishments
- DAISY Nurse Leader Award 2023
- LGH Nurse Leader of the Year Award 2023
Certification
- Trauma Nurse Specialist (TNS), Illinois Department of Public Health (2013 - present)
- Advanced Cardiac Life Support (ACLS), American Heart Association (2011 - present)
- Registered Nurse, Illinois Department Public Health (2011 - present)
- Basic Life Support (BLS), American Heart Association (2009 - present)
Timeline
Nurse Manager, Emergency Department
Advocate Lutheran General Hospital
07.2022 - Current
Manager, Emergency Preparedness/EMS/Trauma
Advocate Lutheran General Hospital
09.2019 - 07.2022
Emergency Preparedness Coordinator
Advocate Lutheran General Hospital
01.2017 - 09.2019
Clinical Bed Management RN
Advocate Lutheran General Hospital
05.2016 - 01.2017
Registered Nurse, Emergency Department
Loyola University Medical Center
03.2012 - 05.2016
Master of Science - Nursing Leadership
Benedictine University
Bachelor of Science - Nursing
Loyola University of Chicago
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