Amanda Mayda
Crest Hill,IL
Summary
Accomplished sales professional with a proven track record in sales, new business development, key account management, territory management, and client services. Skilled in establishing and nurturing strategic partnerships with small and large enterprise accounts. Thrives on challenges and consistently acknowledged for fostering strong client relationships. Demonstrates exceptional abilities in identifying and engaging key stakeholders within complex corporations. Utilizes project management, financial acumen, client engagement, and strategic planning to expand business opportunities within Fortune 500 accounts. Dedicated team player with expertise in supply chain and inventory management. Known for identifying operational efficiencies to drive cost savings, revenue growth, and enhance customer satisfaction. Resourceful, organized leader with a strong history of successful team building.
Overview
14
14
years of professional experience
Work History
Healthcare Sales Support Manager
XEROX BUSINESS SOLUTIONS
08.2021 - Current
- Company Overview: Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
- Consistently exceed sales and key account SLA goals while managing numerous key corporate accounts
- Work closely with Sales VP of Healthcare to continue to grow business and meet customer needs and expectations
- Main contact for all client needs for customers like Advocate Healthcare, Aurora Healthcare, ATI Physical Therapy
- Assist in pricing and quoting sales for clients
- Processing POs from Hospitals and other clients and follow through with delivery, installation, and billing processes
- Provide weekly, monthly, and quarterly reports on mew deployment, spend, and cost savings
- Project management of new customer sales from presentation/proposal to installation and any and all needs during and after
- Partner extensively with internal IT and sales teams for business growth
- Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
Major Accounts Supply Analyst
XEROX BUSINESS SOLUTIONS
09.2018 - 08.2021
- Company Overview: Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
- Diligently audit, key and process supply orders daily in alignment with Supply department standard
- Handle customer complaints and resolve problems
- Accomplish Supply department order confirmation and processing commitment
- Achieve and maintain Supply department errors to order ratio of less than 1%
- Manage and analyze Virtual Warehouse Inventory Program, including quarterly reviews of volume and supply levels kept at major facilities
- Process bi-monthly inventory supply orders for on-site Service Technicians for both COTG and MOTG
- Manage our UPS Call Tag process by working closely with our warehouse team
- Verify all items returned are processed and credited appropriately
- Balance requests of 35+ techs
- Process pin request for toner conversions
- Process vendor credits
- Run daily report of Pending Supply Orders
- Process AR releases
- Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
Supply Representative
XEROX BUSINESS SOLUTIONS
04.2018 - 08.2018
- Company Overview: Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
- Maintain positive and professional phone etiquette during mandatory assigned phone schedule while ensuring 3% or less calls are missed
- Diligently audit, key and processes an average of 75 or more supply orders daily
- Analyze information from a variety of sources and applied basic math and deductive reasoning to prevent duplicate supply orders
- Accomplish supply department order confirmation and processing commitment of 2-3 business day delivery to clients
- Achieve and maintain supply department errors to order ratio of less than 1%
- Follow up in detail and actively seek resolution to any pending supply issue
- Leading provider of printing equipment and supplies, scanners, managed print services, workflow solutions and print management software. Formerly: Chicago Office Technology Group, acquired by Xerox in 2020.
Senior Teller
West Suburban Bank
05.2015 - 03.2018
- Assist in training new employees in customer services and banking policy and procedures
- Perform monthly and weekly audits
- Process cash ordering and receiving cash shipments weekly
- Maintain cash drawer and cash vault and balance daily
- Operate and balance branch automatic machines
- Assume administrative functions of Teller Supervisor including cash management reports and scheduling for the teller staff during absence
- Responsible for fixing any errors
- Maintain current knowledge of basic bank deposit products and services
- Identify sales opportunities through meaningful conversations with customers
Fondue Specialist
The Melting Pot
12.2014 - 02.2018
- Set up things in the kitchen and things needed for the restaurant to open
- Ensure guests enjoy what we like to call 'The Perfect Night Out'
- Operated POS terminals to input orders, split bills and calculate totals
- Managed closing duties, including restocking items and reconciling cash drawer
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- MVP 'Most Valuable Player' Employee of the month award November 2015, June 2016, February 2017
Key Holder Associate
The Melting Pot
01.2014 - 04.2015
- Key holder associate for two Melting Pot locations
- Open restaurant, review emails and take phone calls throughout the day
- Accept deliveries
- Print out daily paperwork for kitchen staff and closing paperwork for closing manager
- Set up all POS systems and computers and input invoices
- Balance previous night financial sheets
- Write agendas and notes and send out automatic notifications for upcoming meetings
- Monitor multiple databases to keep track of all company inventory which includes monthly inventory counting
Hostess
The Melting Pot
08.2011 - 12.2014
- Extraordinary ability to interact with guests and make them feel a sense of welcome by going above and beyond to make sure they are always happy and comfortable
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Accommodated guests with special needs, including accommodations for child seats and wheelchair's
- MVP 'Most Valuable Player', Employee of the month award for February 2013 and March 2014
Education
Pre-Baccalaureate Business Courses -
Joliet Junior College
Joliet, Illinois01.2015
Skills
- Effective task management
- Focused and reliable
- Execute tasks with diligence
- Driven to achieve objectives
- Inventory optimization and management
- Ensure accurate account tracking
- Account relationship development
- Collaborative team management
- Effective communication
- Quality assurance
- Skilled in using MS Office tools
Timeline
Healthcare Sales Support Manager
XEROX BUSINESS SOLUTIONS
08.2021 - Current
Major Accounts Supply Analyst
XEROX BUSINESS SOLUTIONS
09.2018 - 08.2021
Supply Representative
XEROX BUSINESS SOLUTIONS
04.2018 - 08.2018
Senior Teller
West Suburban Bank
05.2015 - 03.2018
Fondue Specialist
The Melting Pot
12.2014 - 02.2018
Key Holder Associate
The Melting Pot
01.2014 - 04.2015
Hostess
The Melting Pot
08.2011 - 12.2014
Pre-Baccalaureate Business Courses -
Joliet Junior College
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