Amanda Luna
Chicago
Summary
Experienced business leader and manager with a strong track record of driving team collaboration, operational excellence, and strong results. Skilled in strategic planning, financial management, and optimizing operational efficiency to support organizational growth. Adaptable and dependable professional committed to maintaining high performance in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Owner / Operations Coordinator
Luna wix and wax
Chicago, IL
09.2021 - Current
- Developed marketing strategies to promote new products and customer engagement
- Oversee financial management, including budgeting and expense control
- Responsible for all customer inquiries, resolving issues, and delivering great customer service
Security Dispatcher / Operations Support
Cicero School District 99
Cicero, IL
09.2023 - 03.2026
- Conduct regular patrols of floors and restrooms to ensure student safety and appropriate behavior.
- Monitor security camera systems across 18 buildings; identify and respond to safety incidents in real time.
- Coordinate with administrators, Cicero Police Department, and paramedics to manage emergencies and maintain a safe environment.
- Maintain detailed incident reports and support daily safety operations across school facilities.
Hospitality / Customer Operations Associate
Home Run Inn
Chicago, IL
06.2017 - 07.2023
- Greeted and seated customers, providing welcoming service from the moment of arrival
- Monitored tables and attended to customer needs throughout their dining experience
- Processed payments accurately, using POS systems, and handled cash transactions efficiently
- Maintained cleanliness and organization of dining areas, including table setup, and refilling condiments
- Resolved customer inquiries, concerns, and complaints promptly and professionally
Education
Associate of Applied Arts - Child Development
Harold Washington College
Chicago, IL06-2021
Skills
- Business Planning and Strategy Development
- Customer Service Excellence
- Multitasking in Fast-Paced Environments
- Time Management and Task Prioritization
Certification
Google Project Management - June 2026
Timeline
Security Dispatcher / Operations Support
Cicero School District 99
09.2023 - 03.2026
Business Owner / Operations Coordinator
Luna wix and wax
09.2021 - Current
Hospitality / Customer Operations Associate
Home Run Inn
06.2017 - 07.2023
Associate of Applied Arts - Child Development
Harold Washington College