Amanda Larsen
Batavia
Summary
Dedicated professional with 20+ years experience in customer service and team leadership. Non profit experience, great multitasker and able to coordinate/cocreate successful partnerships with multiple businesses professionals. Proven ability to enhance operational efficiency and foster collaborative environments, ensuring exceptional service delivery and successful outcomes for all.
Dedicated server with a proven record in exceptional customer service and relationship management, enhancing guest experiences and operational efficiency. Thoroughly enjoys working with the public and community events.
Overview
16
16
years of professional experience
Work History
Server, Weddings, Environmental Services
Wheaton Park District
Wheaton, IL
07.2021 - 05.2026
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to coordinate seamless food and beverage service.
- Trained new servers on menu details, service standards, and operational procedures.
- Managed cash/credit register operations, processing transactions efficiently and accurately.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Implemented feedback from guests to improve service quality and operational efficiency.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor of Environmental Services
Goodwill Industries/ Rockford Federal Courthouse
Chicago, IL
10.2010 - 04.2013
- Trained and mentored team members, fostering a collaborative work environment.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Developed training programs focused on skill enhancement and operational best practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Associate of Science - Nursing
Kishwaukee Community College
Malta, ILAssociate of Science - Travel & Tourism
Waubonsee Community College
Sugar Grove, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Team collaboration
- Guest relations management
- Relationship management
- Inventory management
- Task prioritization
- Ordering procedures
- Multitasking and organization
- Food safety
- Warm and friendly
- Adaptable and flexible
- Multitasking
Timeline
Server, Weddings, Environmental Services
Wheaton Park District
07.2021 - 05.2026
Supervisor of Environmental Services
Goodwill Industries/ Rockford Federal Courthouse
10.2010 - 04.2013
Associate of Science - Nursing
Kishwaukee Community College
Associate of Science - Travel & Tourism
Waubonsee Community College