Amanda Jones
Belleville
Summary
To transfer the customer service skills I’ve gained in the restaurant industry into a clerical position to provide warm, memorable experiences for patients while helping the office function efficiently.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
9
9
years of professional experience
Work History
Bartender/Server
The Corner Chill and Grill
Belleville, IL
08.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender/Server
Chaos Sushi Bar and Grill
Belleville, IL
04.2025 - 04.2026
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and proper rotation of products.
- Developed relationships with regular patrons, enhancing loyalty through personalized service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Implemented new drink specials, increasing customer engagement and repeat business.
Bartender/Shift Manager
The Edge.
Belleville, IL
11.2017 - 08.2021
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Implemented new policies and procedures related to customer service and operational processes.
Education
High School Diploma -
New Athens Highschool
New Athens, IL05-2011
Skills
- Bar Equipment Familiarity
- Glassware knowledge
- Team player attitude
- Memory retention
- Patience and Tolerance
- Strong multitasking
- Cleanliness and hygiene
- Alcohol awareness
- Menu Memorization
- Customer service expertise
- Computer Skills
- Clear and effective communication
- Team training and development
Timeline
Bartender/Server
Chaos Sushi Bar and Grill
04.2025 - 04.2026
Bartender/Server
The Corner Chill and Grill
08.2021 - Current
Bartender/Shift Manager
The Edge.
11.2017 - 08.2021
High School Diploma -
New Athens Highschool