Amanda Humes
Canton
Overview
13
13
years of professional experience
2013
2013
years of post-secondary education
Work History
Security Officer/Dispatcher
Allied Universal Security Services
Chillicothe
07.2025 - Current
- Assisted visitors with access control, verifying identification and credentials.
- Maintained detailed logs of daily activities and incidents for documentation purposes.
- Trained new staff on security policies and emergency response procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
- Managed communication between field officers and management teams.
- Handled emergency calls and dispatched appropriate response units.
- Assisted in training new dispatch staff on procedures and tools.
Security Officer/Dispatcher
Sunstates Security
Mossville
04.2024 - 07.2025
- I dispatch security and fire to any requested service or emergency.
- Monitored premises to ensure safety and security of all personnel.
- Assisted visitors with access control, verifying identification and credentials.
- Maintained detailed logs of daily activities and incidents for documentation purposes.
- Trained new staff on security policies and emergency response procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
- Managed communication between field officers and management teams.
- Handled emergency calls and dispatched appropriate response units.
- Assisted in training new dispatch staff on procedures and tools.
Office Assistant
DCFS
Peoria
12.2023 - 04.2024
- Supported office operations by managing filing and documentation processes.
- Handled incoming and outgoing correspondence to ensure smooth communication flow.
- Utilized software tools for data entry and record management consistently.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Assisted with payroll processing and auditing of employee timesheets.
Jail Clerk
Tazewell County Sheriff's Office
Pekin
11.2022 - 03.2023
- I enter warrants into the computer.
- I answer phones.
- I accept bond money for inmates.
- I make the court docket for the next day along with the visitor log.
- Followed security protocols for handling sensitive materials within the office.
- Maintained filing systems and organized documents for easy access.
- Provided front desk support, greeting visitors and answering inquiries promptly.
Unit Secretary
UnityPoint Health
Peoria
09.2022 - 11.2022
- I answer and route phone calls to the appropriate personnel.
- I help with fall sweep precautions.
- I take messages for nurses.
- I help with patient audits.
- Communicated effectively with healthcare professionals regarding patient needs and concerns.
- Processed incoming calls, directing inquiries to the appropriate departments or personnel.
- Coordinated supply inventory, ensuring necessary materials were available for clinical staff.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Managed unit call reception and routed calls to correct department.
Grinding Specialist
Caterpillar
Mapleton
06.2021 - 09.2022
- I grind metal seal rings for Caterpillar equipment.
- I put rubber torics on the metal seals.
Security Officer
G4S
Mapleton
02.2021 - 06.2021
- I answered all incoming phone calls to the facility.
- I signed in visitors.
- I dispatched officers to any situation that somebody may request within the facility.
- Conducted access control procedures for employees and visitors entering facilities.
- Assisted in training new security staff on protocols and emergency procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Enforced access control measures in accordance with established procedures.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
Patient Access Representative
MASON DISTRICT HOSPITAL
Havana
06.2020 - 02.2021
- I registered patients for blood work, EKGs and physical therapy.
Medical Records Clerk
STL Staffing
Peoria
06.2019 - 06.2020
- I uploaded medical records into Epic for insurance companies by paper and computer.
- I would assist in data entry.
911 Dispatcher
Fulton County Sheriff's Office
Lewistown
06.2017 - 06.2019
- I answered all emergency and non emergency phone calls.
- I dispatched fire, EMS and police to all needed situations.
- I entered warrants for the county.
- I ran license plate and drivers license through a computer system.
- Responded to emergency calls with professionalism and urgency.
- Collected critical information from callers to assess situations accurately.
- Coordinated dispatch of law enforcement and emergency services effectively.
- Maintained communication with first responders during active incidents.
- Utilized radio systems to relay important information promptly.
- Documented all dispatch activities in the incident management system.
- Assisted in training new dispatchers on protocols and systems.
- Monitored multiple radio channels for real-time updates and alerts.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched police officers and emergency personnel to calls for service.
- Coordinated activities between multiple agencies during emergency situations.
- Assisted departments with special requests for assistance and BOLOs.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Researched vehicle, wanted and missing persons information.
Security Officer
Securitas
Mapleton
06.2015 - 06.2017
- I dispatched officers to any facility emergency.
- I signed in visitors.
- I answered all incoming phone calls to the facility.
- I also requested ambulance services when needed.
- I was a firefighter, EMT, HAZ-MAT technician and I was trained in confined space rescue.
- Monitored premises to ensure safety and security for all personnel.
- Patrolled assigned areas to deter and detect potential security threats.
- Responded promptly to alarms and incidents, maintaining situational awareness.
- Conducted access control procedures for employees and visitors entering facilities.
- Prepared detailed reports on security incidents and activities for management review.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Performed first aid and CPR when necessary during emergency situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Monitored CCTV systems to ensure safety and security of premises.
Custodian/Janitor
Vonachen Services Inc
Mapleton
06.2013 - 06.2016
- I cleaned offices, bathrooms and break rooms.
- I cleaned windows.
EMT-Basic
Fulton County Emergency Medical Association
Canton
03.2015 - 12.2015
- I assisted the paramedic in any basic life saving measures.
- I did so in a confidential manner to the patient.
- Responded to emergency calls and assessed patient conditions.
- Administered basic life support and first aid as needed.
- Operated medical equipment such as automated external defibrillators.
- Communicated effectively with patients and families during emergencies.
- Maintained cleanliness and organization of ambulance supplies and equipment.
- Participated in ongoing training to improve emergency response skills.
- Remained level-headed and proactive during emergency situations.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Assessed emergency situations and prioritized medical care for patients.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Documented calls in reports detailing incident type and course of treatment.
- Documented patient condition and treatment to facilitate plan of care.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Observed and assessed incident scenes to maintain safety of first responders.
- Performed standard testing and administered medication to manage care in field and in transit.
- Calmed patients by carefully explaining each step and remaining composed.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Immobilized patients for transport using backboard or other spinal mobilization.
Dispatcher
Advanced Medical Transport
Peoria
06.2019
- I dispatched ambulances to all emergency and non emergency calls.
- I would set up transfers between two facilities.
Education
High school diploma -
Stark County High School
Toulon, IL, USSkills
- EMT Experience
- Epic
- EMR Systems
- Custodial Experience
- Security
- Medical Records
- Commercial Cleaning
- Hospital Experience
- Vital Signs
- Computer Skills
- HIPAA
- Organizational skills
- Data entry
- Microsoft Excel
- Microsoft Office
- Payroll
- Microsoft Word
- Microsoft Outlook
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Officer/Dispatcher
Allied Universal Security Services
07.2025 - Current
Security Officer/Dispatcher
Sunstates Security
04.2024 - 07.2025
Office Assistant
DCFS
12.2023 - 04.2024
Jail Clerk
Tazewell County Sheriff's Office
11.2022 - 03.2023
Unit Secretary
UnityPoint Health
09.2022 - 11.2022
Grinding Specialist
Caterpillar
06.2021 - 09.2022
Security Officer
G4S
02.2021 - 06.2021
Patient Access Representative
MASON DISTRICT HOSPITAL
06.2020 - 02.2021
Medical Records Clerk
STL Staffing
06.2019 - 06.2020
Dispatcher
Advanced Medical Transport
06.2019
911 Dispatcher
Fulton County Sheriff's Office
06.2017 - 06.2019
Security Officer
Securitas
06.2015 - 06.2017
EMT-Basic
Fulton County Emergency Medical Association
03.2015 - 12.2015
Custodian/Janitor
Vonachen Services Inc
06.2013 - 06.2016
High school diploma -
Stark County High School