Amanda Hennings
Aurora,IL
Summary
Experienced early childhood educator with strong focus on creating engaging, nurturing, and developmentally appropriate learning environments. Skilled in curriculum design, classroom management, and fostering positive relationships with children, parents, and colleagues. Known for adaptability, teamwork, and achieving desired educational outcomes. Consistently reliable and responsive to changing classroom needs. Additional experience with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations.
Overview
6
6
years of professional experience
Work History
Shift Manager
Jimmy John's
Wheaton, IL
05.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Experience handling store deposits and cash registers
- Experience filing paperwork
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Interviewed candidates for management to evaluate readiness and fit for position.
Kindergarten Prep Teacher
Bright Horizons
Naperville, IL
07.2023 - 03.2024
- Enhanced student learning by incorporating hands-on activities and group projects into daily lessons.
- Improved classroom management by implementing clear expectations.
- Collaborated with fellow teachers to share resources and best practices for improving kindergarten readiness skills.
- Established a positive learning environment by modeling respect, empathy, and open-mindedness in the classroom.
- Fostered social-emotional development by integrating character education lessons and cooperative learning activities into the curriculum.
- Strengthened fine motor skills among students through targeted art projects, writing exercises, and manipulative-based activities.
- Built positive relationships with students and families for safe, trusted learning support.
- Reported to parents and administration about student progress.
- Increased parent-teacher communication through regular newsletters and conferences, building strong relationships with families.
- Boosted student engagement by using diverse teaching methods, including visual aids, audio tools, and interactive exercises.
Call Center Representative
Northern Illinois University
DeKalb, IL
09.2018 - 03.2019
- Engaged in learning and development opportunities to promote continued performance improvement.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
No Degree - Social Work
Northern Illinois University
Dekalb, ILBachelor of Arts - Human Services
National Louis University
Chicago, IL05-2026
Associate of Arts - Human Services
College of DuPage
Glen Ellyn, IL05-2025
High School Diploma -
Wheaton Warrenville South
Wheaton, IL05.2018
Skills
- Operational Procedures Management
- Verbal and Written Communication
- Handling Customer Complaints
- Energetic and Enthusiastic
- Effective Work Delegation
- Team Coordination
- Guest Satisfaction
- Customer Experience Management
- Analytical Problem-Solving
- Creative Solutions
- High-Volume Environments
- Motivating Team Dynamics
- Classroom management
- Lesson planning
- Parent-teacher communication
- Empathy and compassion
- Effective listening
Timeline
Kindergarten Prep Teacher
Bright Horizons
07.2023 - 03.2024
Shift Manager
Jimmy John's
05.2021 - Current
Call Center Representative
Northern Illinois University
09.2018 - 03.2019
No Degree - Social Work
Northern Illinois University
Bachelor of Arts - Human Services
National Louis University
Associate of Arts - Human Services
College of DuPage
High School Diploma -
Wheaton Warrenville South