AMANDA Henneberry
Rockford
Summary
Dynamic customer service professional with a focus on operational efficiency and team leadership. Successfully coordinated schedules for 30 employees while enhancing customer satisfaction through effective communication and follow-up processes.
Overview
24
24
years of professional experience
Work History
SHIFT MANAGER/GENERAL MANAGER
PAPA JOHNS
05.2002 - Current
- Compiled daily operating reports to track performance metrics
- Back office reconciliation
- Facilitated store orders to ensure timely inventory replenishment
- Coordinate schedules of 30 employees
- Oversaw supply ordering to maintain stock levels and support operations
CUSTOMER SERVICE REPRESENTATIVE
FAMILY CREDIT MANANAGEMENT
07.2016 - 05.2026
- Responded to phone calls to provide customer support
- Emailed clients promptly to address inquiries and provide support
- Contacted creditors to resolve client issues and establish payment plans
- Followed up on accounts to adjust payment calculations and resend proposals to creditors
- Assisted with accounts that needed to be split
Education
GED -
Rock Valley College
Rockford, IL05-2012
Skills
- Customer service
- Payment processing
- Cash handling
- Salesforce
- Microsoft Outlook
- Word
- Customer outreach
- De-escalation techniques
Timeline
CUSTOMER SERVICE REPRESENTATIVE
FAMILY CREDIT MANANAGEMENT
07.2016 - 05.2026
SHIFT MANAGER/GENERAL MANAGER
PAPA JOHNS
05.2002 - Current
GED -
Rock Valley College