Open To Work
Amanda Hawbaker
Algonquin
Summary
Dedicated professional with a strong background in inventory oversight and customer service. Recognized for problem-solving abilities and commitment to operational efficiency, ready to support organizational goals through effective teamwork and strategic planning.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Aldi Foods
Algonquin
08.2015 - 01.2026
- Assisted in managing daily store operations and staff scheduling.
- Oversaw inventory management and ensured stock availability on shelves.
- Trained new employees on company policies and customer service standards to ensure consistent service.
- Conducted regular staff meetings to share updates and strengthen teamwork.
- Implemented merchandising strategies to boost visibility of seasonal products.
- Ensured compliance with health and safety regulations throughout the store.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with management to develop operational efficiency initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays and inventory levels.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints effectively to ensure satisfaction.
- Monitored stock levels and restocked shelves regularly.
- Implemented promotional displays to enhance product visibility.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Help customers load purchased equipment when necessary.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed payments and maintained accurate drawers to meet financial targets.
- Completed assigned training to stay updated on important policies and procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Drove sales using upselling and cross-selling strategies.
- Assisted large number of customers per day in finding or selecting items.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged with customers and recommended products based on needs and requests.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Placed special orders or called other local stores to find desired items for customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Maintained cleanliness and organization of store shelves and displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Larkin High School
Elgin, IL06-2005
Skills
- Inventory management
- Operational efficiency
- Visual merchandising
- Compliance enforcement
- Training programs
- Strategic planning
- Performance monitoring
- Client relations resolution
- Customer satisfaction
- Customer service
- Employee supervision
- Staff management
- Staff development
- Task delegation
- Leadership development
- Team collaboration
- Effective communication
- Decision-making
- Problem solving
- Time management
- Adaptability and flexibility
- Employee engagement
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Assistant Manager
Aldi Foods
08.2015 - 01.2026
High School Diploma -
Larkin High School